Company
Technology
TechnicalCustomerSuccessManager(CreatorEconomy)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Customer Success Manager (Creator Economy). Skills: Technical Customer Success, Platform optimization, App deployment. Manage creator portfolio. Provide technical support”
What You'll Achieve.
Faster launches; Fewer technical issues; More confident customers; More independent customers
Industry & Context.
Troubleshooting; System diagnostics; Workflow optimization; Root cause analysis
What They're Looking For.
Must Have
2+ years experience, Understanding of APIs, Understanding of integrations, Understanding of automation logic, Understanding of system workflows, Support app-based products, Support platform-based products, Interpret logs, Debug issues, Diagnose root causes, Written communication skills, Verbal communication skills, Manage multiple implementations, Manage concurrent launches, Analytical mindset, Structured approach to problem-solving, Calm and methodical, Work in fast-paced environments
Nice to Have
Experience in no-code environments, Experience in low-code environments, Familiarity with mobile app deployment, Experience with Apple App Store submission, Experience with Google Play submission
What You'll Do.
Manage creator portfolio
Provide technical support
Diagnose configuration issues
Resolve integration issues
Resolve automation issues
Guide technical implementation
Ensure scalable setups
Analyze performance signals
Analyze technical friction
Escalate platform issues
Resolve platform issues
Validate new features
Ensure smooth adoption
Support app store submissions
Translate technical complexity
Contribute to documentation
Contribute to playbooks
Contribute to knowledge systems
Identify customer issue patterns
Proactively reduce friction
How You'll Work.
Team & Collaboration
Product teams; Engineering teams
Communication Scope
Clear guidance; Actionable guidance
Process & Methodology
Implementations, Launches
Full Job Description
## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Customer Success Manager (Creator Economy) based in Slovenia. This role sits at the intersection of customer success, technical consulting, and platform optimization within a fast-scaling creator economy environment. You will support creators building mobile apps, guiding them through complex build, configuration, and launch processes from start to finish. Rather than focusing on reactive support, you will act as a technical partner ensuring smooth integrations, stable performance, and successful app store submissions. The role is highly analytical and hands-on, involving deep troubleshooting, system diagnostics, and workflow optimization. You will work closely with Product and Engineering teams to improve platform reliability and feature adoption. Your impact will be visible in faster launches, fewer technical issues, and more confident, independent customers. This is a high-ownership role where technical clarity directly drives customer success at scale. ## Accountabilities Manage a portfolio of creators, providing deep technical support throughout their app build, QA, submission, and scaling journey Diagnose and resolve complex configuration, integration, and automation issues across the platform Guide customers through technical implementation decisions, ensuring stable and scalable setups Analyze crash logs, performance signals, and recurring technical friction points Partner with Product and Engineering teams to escalate and resolve platform-level issues Validate new features and ensure smooth adoption across customer portfolios Support Apple App Store and Google Play submission processes, including compliance and metadata requirements Translate technical complexity into clear, actionable guidance for non-technical users Contribute to documentation, playbooks, and internal knowledge systems to improve scalab
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