Passion. io
SaaS
TechnicalCustomerSuccessManager(CreatorEconomy)-GlobalRemote
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Customer Success Manager (Creator Economy) - Global Remote at Passion. io. Skills: Technical Customer Success, SaaS Implementation, App Store Submission, Platform Optimization. Manage portfolio of 45 creators. Troubleshoot complex platform configurations”
What You'll Achieve.
Reduce bug volume; Reduce technical churn; Improve QA workflows; Improve submission workflows; Increase feature adoption; Shorten time-to-launch; Improve integration success rates; Elevate technical maturity
Industry & Context.
Diagnose; Optimize; Future-proof; Troubleshoot; Root cause analysis; Diagnosing systems
What They're Looking For.
Must Have
2+ years Technical CSM, Solutions, or SaaS implementation roles, Experience supporting SaaS or app-based platforms, Confident discussing APIs, integrations, automation logic, Managed multiple concurrent launches, Supported customers through platform configuration, Structured, analytical, and calm under ambiguity, High-touch customer experience, Written documentation skills
Nice to Have
Worked in no-code / low-code ecosystems, Comfortable with provisioning profiles, certificates, metadata, Understand backend logic, Support Apple App Store / Google Play submissions, Review logs or crash reports, Diagnosing systems, Think in workflows, Thrive in fast-moving product startup / scale-up environments
What You'll Do.
Manage portfolio of 45 creators
Troubleshoot complex platform configurations
Review integrations and automation logic
Advise on backend setup
Diagnose root causes behind feature friction
Guide creators through technical implementation
Partner with Product on advanced use cases
Translate technical possibilities into clear action
Escalate technical blockers with structured documentation
Ensure adoption of SDK updates
Run technical launch-readiness reviews
Review crash logs and performance signals
Identify recurring friction patterns
Escalate platform issues with clarity
Validate new feature releases
Monitor compliance updates
Document technical best practices
Improve implementation playbooks
Support expansion conversations
Partner cross-functionally with Product & Engineering
Refine technical onboarding playbooks
Reduce bug volume and technical churn
Improve QA and submission workflows
Increase feature adoption proactively
Shorten time-to-launch for complex builds
Improve integration success rates
Strengthen scalable documentation systems
Elevate technical maturity of creator base
How You'll Work.
Team & Collaboration
Partnering with Product; Partnering with Engineering; Cross-functional partnership
Communication Scope
Translate complexity into clarity; Structured documentation; Technical credibility
Full Job Description
### Build It Clean. Launch It Right. Scale It Stable. 🔧🚀 Creators move fast. But when things break, lag, misfire, or fail to integrate? Momentum stalls. That’s where you come in. You don’t just love the launch moment. You love what happens before it. ▶️ The **structure**. ⏩ The **configuration**. ⏭️ The “let’s make sure this **passes review the first time**.” At Passion.io, **we’re evolving fast** \- rolling out **AI-powered features** that accelerate how creators build and scale their apps. And, yes you guessed it. Where speed increases…. Complexity does too. Which means… **This isn’t traditional Customer Success either. ** This is **technical ownership** inside a high-growth **creator platform**. This role exists to guide customers through **build → QA → App Store submission → optimisation → long-term stability. ** So launches feel smooth, not stressful. Not Reactive. Reliable. **You don’t just answer “how-to” questions.** ✅ You diagnose. ✅ You optimize. ✅ You future-proof. ### 🖥️ A Day in Your Launch Pipeline You’ll **manage a** **portfolio of ±45 creators** who need **deeper technical partnership** -primarily US-based (so yes, **EST/PST is part of your rhythm).** **On any given day, you’re:** * Troubleshooting **complex** platform **configurations** * Reviewing **integrations and automation logic** * **Advising on backend setup** to support scale * Diagnosing **root causes** behind feature friction * Guiding creators through **technical implementation** decisions * Partnering with Product on **advanced use cases** * **Translating technical** possibilities into **clear action** * Escalating technical blockers with **structured documentation** * Ensuring **adoption of SDK updates** or platform changes **You’re not patching issues. You’re engineering smoother outcomes. ⚛️** ### 🔁 A Week in Your System * Run **technical launch-readiness** reviews * **Review crash logs** and performance signals * **Identifying recurring friction patterns** across portfolios * **E
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