Passion. io
SaaS
TechnicalCustomerSuccessManager(CreatorEconomy)GlobalRemote
“Technical Customer Success Manager (Creator Economy) - Global Remote at Passion. io. Skills: Technical Customer Success, Platform configuration, App Store submission. Manage portfolio of creators. Troubleshoot platform configurations”
What You'll Achieve.
Reduce bug volume; Reduce technical churn; Shorten time-to-launch; Improve integration success rates
Industry & Context.
Diagnose; Optimize; Future-proof; Root cause analysis; Systems thinking; Troubleshooting; Problem solving
EST/PST rhythm
What They're Looking For.
Must Have
2+ years in Technical CSM, 2+ years Solutions roles, 2+ years SaaS implementation roles, Experience supporting SaaS platforms, Experience supporting app-based platforms, Confident discussing APIs, Confident discussing integrations, Confident discussing automation logic, Managed multiple concurrent launches, Supported customers through platform configuration, Structured, Analytical, Calm under ambiguity, High-touch customer experience, Written documentation skills
Nice to Have
Worked in no-code ecosystems, Worked in low-code ecosystems, Comfortable with provisioning profiles, Comfortable with certificates, Comfortable with metadata, Understand backend logic, Support Apple App Store submissions, Support Google Play submissions, Review logs, Review crash reports, Diagnosing systems, Think in workflows, Thrive in fast-moving startup environments, Thrive in scale-up environments
What You'll Do.
Manage portfolio of creators
Troubleshoot platform configurations
Review automation logic
Advise on backend setup
Guide creators through technical decisions
Partner with Product on use cases
Translate technical possibilities
Escalate technical blockers
Ensure adoption of SDK updates
Run technical launch-readiness reviews
Review performance signals
Identify friction patterns
Escalate platform issues
Validate new feature releases
Monitor compliance updates
Document technical best practices
Improve implementation playbooks
Support expansion conversations
Partner with Engineering
Refine technical onboarding
Reduce technical churn
Improve submission workflows
Increase feature adoption
Support customers through upgrades
Shorten time-to-launch
Improve integration success
Strengthen documentation systems
Strengthen internal knowledge loops
Elevate technical maturity
How You'll Work.
Team & Collaboration
Partnering cross-functionally; Partnering with Product; Partnering with Engineering
Communication Scope
Translate complexity into clarity
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