TechnicalCustomerSuccessManager

Hi! I'm [Paula](https://www.linkedin.com/in/paula-britta-palm-119608198/), the Head of Customer Success at Modash. I'm looking for a Technical Customer Success Manager to join our team. Here's a little background, examples of the things that you'll work on, and things you probably want to know. ### Background & reason for hiring Customer Success has been one of the most important functions at Modash since the beginning. Our value Customers and Creators First guides the team every day. We’re hiring a new Technical CSM **based in Europe** so every customer gets the attention and support they deserve as we grow. We already have two CSMs in Europe: Maris (platform CSM) and Georg (Technical CSM). We also have three other CSMs in Canada. You’ll join a tight-knit CS team that takes ownership seriously and cares about the people we work with. ### Scope of the role & what you'll actually do Your job is simple to explain and hard to do well: **be a partner to our customers as they build their own product on top of our creator data**. You’ll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth. You’ll help them integrate, innovate, and scale with Modash. ### **1\. Own your portfolio of accounts** You'll manage a portfolio of customers, who have purchased one or both of our APIs. Success in this role is measured mainly through Net Revenue Retention (NRR) across your portfolio, and the day-to-day work that drives it (adoption, success plans, and renewals). For each account, you'll: * Build and maintain a clear success plan (goals, next steps, check-ins) * Run regular calls (mostly European time zones) * Help customers use the right endpoints for their use case * Help customers find new ways to use Modash data * Help troubleshoot technical issues * Own the expansion end-to-end, from spotting the need to closing the upgrade * Own renewals and coordinate invoicing with Finance * Keep your portfolio organized: clear recaps afte