Hubtype
SaaS
TechnicalCustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Customer Success Manager at Hubtype. Skills: Technical Customer Success Management, End-to-end customer journey ownership, Project delivery leadership, Technical requirements translation, AI-powered process design and implementation. Own a portfolio of strategic accounts as their main point of contact across the full lifecycle. Lead project delivery: scoping, planning, coordinating internal and client teams, managing timelines, dependencies, risks and deliverables”
What You'll Achieve.
Accountable for the successful delivery of each project; Own the end-to-end customer journey: from kickoff and discovery, through implementation and go-live, to adoption, retention, growth and renewal; Drive adoption; Monitor account health; Identify upsell and expansion opportunities; Uses data to drive decisions and conversations; Gets things done without close supervision
Industry & Context.
Break complex problems into clear deliverables; Identify gaps; Identify blockers; Anticipate issues
What They're Looking For.
Must Have
3–5 years in Customer Success, Technical Account Management, Solutions Consulting or Project Management in a SaaS / tech environment, Able to confidently discuss APIs, webhooks, integrations, JSON, OAuth and SaaS architectures, and to follow technical conversations with engineers, Able to gather, structure and document technical and functional requirements, identify gaps, and break complex problems into clear deliverables, Proven track record managing complex delivery projects with multiple stakeholders, timelines and dependencies, coordinating engineering, product and client teams, AI-native mindset (Level 3 maturity in Hubtype score): goes beyond using AI tools as a personal assistant. We expect someone who actively designs and builds AI-powered processes and workflows to make themselves and their accounts more efficient, automating repetitive work, scaling outputs, creating reusable prompts/playbooks, and continuously raising the team's AI maturity. Hands-on with ChatGPT, Claude, Copilot, agents and automations, Full professional fluency in English, Spanish and Catalan, written and spoken, Able to lead meetings confidently with executives, business owners and developers, and to adapt the message to each audience, Comfortable with dashboards and customer KPIs (adoption, NRR, CSAT, time-to-value); uses data to drive decisions and conversations, Thrives in a fast-paced, hands-off, async environment and gets things done without close supervision
Nice to Have
Additional languages: French at professional level, Background in conversational AI, chatbots, CCaaS, customer experience or messaging platforms, Familiarity with WhatsApp Business, Instagram, Messenger, Apple Messages for Business or Google RCS, Ability to read code (JavaScript / Node. js, Python or similar) is a plus — not to write it, but to follow what engineering is doing, Previous experience in a startup or scale-up
What You'll Do.
Own a portfolio of strategic accounts as their main point of contact across the full lifecycle
Lead project delivery: scoping
coordinating internal and client teams
risks and deliverables
Run discovery sessions with customers to understand business goals
use cases and technical context
Translate customer needs into clear
structured requirements that engineering can act on
and translate technical decisions back into business language for the customer
Act as the bridge between the customer and Hubtype's engineering
product and solutions teams
Analyze customer data and project status to identify blockers
anticipate issues and surface opportunities
monitor account health and identify upsell and expansion opportunities
trainings and workshops with both business and technical stakeholders
Use AI tools daily to scale work: drafting
documentation and automation
Capture customer feedback and feed it into the product roadmap
How You'll Work.
Team & Collaboration
Partnering closely with our engineering team; Coordinating internal and client teams; Acting as the bridge between the customer and Hubtype's engineering, product and solutions teams
Communication Scope
Full professional fluency in English, Spanish and Catalan, written and spoken; Customer-facing communication; Able to lead meetings confidently with executives, business owners and developers; Able to adapt the message to each audience
Process & Methodology
Project management, Scoping, Planning, Coordinating teams, Managing timelines, Managing dependencies, Managing risks, Managing deliverables
Full Job Description
At Hubtype we run as a lean, tech-forward company, so our Customer Success team plays a hybrid role that combines classic CS ownership with project management. Our CSMs are the single point of contact for the customer and are accountable for the successful delivery of each project, partnering closely with our engineering team, who handle the actual development work. We are looking for a **Technical Customer Success Manager** who will own the **end-to-end customer journey** : from kickoff and discovery, through implementation and go-live, to adoption, retention, growth and renewal. The role is not about writing code, but about **understanding the customer's technical and business needs** , translating them into clear requirements for engineering, and orchestrating delivery across teams. ### Key responsibilities * Own a portfolio of strategic accounts as their main point of contact across the full lifecycle. * Lead project delivery: scoping, planning, coordinating internal and client teams, managing timelines, dependencies, risks and deliverables. * Run discovery sessions with customers to understand business goals, use cases and technical context. * Translate customer needs into clear, structured requirements that engineering can act on, and translate technical decisions back into business language for the customer. * Act as the bridge between the customer and Hubtype's engineering, product and solutions teams. The CSM does not build the solution but owns its delivery. * Analyze customer data and project status to identify blockers, anticipate issues and surface opportunities. * Drive adoption, monitor account health and identify upsell and expansion opportunities. * Run QBRs, executive reviews, trainings and workshops with both business and technical stakeholders. * Use AI tools daily to scale work: drafting, research, summarization, analysis, documentation and automation. * Capture customer feedback and feed it into the product roadmap. **Requirements** * **Experie
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