Macroscope
SaaS
TechnicalCustomerSuccessEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Customer Success Engineer at Macroscope. Skills: Computer Science, Customer Success, SaaS. Build and manage relationships with engineering leaders. Lead enterprise-wide implementations”
What You'll Achieve.
Driving adoption and expansion
Industry & Context.
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, Software Engineering, or a related field, understanding of software development lifecycles, version control (especially Git), modern development workflows, Deep familiarity with GitHub (pull requests, branching strategies, CI/CD pipelines, GitHub Apps), Experience using agentic coding tools, Working knowledge of how codebases are structured, how code review processes work, concepts like abstract syntax trees (ASTs), static analysis, Familiarity with project management and issue-tracking tools like Linear and Jira, Deep understanding of how LLMs work at a conceptual level, prompt engineering, AI-assisted code analysis, Ability to speak credibly with both engineers and engineering leaders, Experience onboarding technical products, Understanding of common engineering pain points, 3+ years in a customer success, solutions engineering, or technical account management role at a developer tools or SaaS company, Track record of managing enterprise accounts, driving adoption and expansion, communication skills — ability to translate complex technical concepts for non-technical stakeholders (product leaders, CTOs, CEOs) while also going deep with senior engineers
Nice to Have
Prior professional software engineering experience, Experience at an early-stage startup, Understanding of data security and compliance concerns relevant to giving a third-party tool access to source code
What You'll Do.
Build and manage relationships with engineering leaders
Lead enterprise-wide implementations
Help customer come onboard
Ensure configurations set them up for success
Teach them how to use Macroscope
Help them find value immediately
Gather insights from customers
Shape the future of our product
Land it in production
Be the first line of defense
Reply to customer questions
How You'll Work.
Team & Collaboration
Work directly with the founders; Work with engineers; Work with sales team; Route issues to the engineering team
Communication Scope
Ability to translate complex technical concepts for non-technical stakeholders; Ability to go deep with senior engineers
Full Job Description
ABOUT MACROSCOPE Macroscope aims to be the source of truth of what's happening for any company that builds software. Our mission is to give leaders clarity and engineers time. We help leaders understand how their products and codebases are evolving—what’s changing, who’s working on what, and where progress is happening—grounded in the ultimate source of truth: the code. Macroscope is founded by former entrepreneurs who have started and sold multiple companies, and operated as product/engineering executives at public tech companies. We're fortunate to be supported by the best VC firms and angels in the business, including Lightspeed Venture Partners, Thrive Capital, Google Ventures, and Adverb. About the role: We’re looking for a Technical Customer Success Engineer who will build and manage relationships with engineering leaders and their teams post-sale. Our product is technical, so a deep understanding of computer science and agentic workflows is a core requirement of the role so you can communicate fluently with our customers. You’ll lead enterprise-wide implementations of Macroscope by helping the customer come onboard and ensure their configurations will set them up for success with the product. You’ll teach them how to use Macroscope and help them find value immediately. The insights you gather from our customers will shape the future of our product. You’ll receive feedback, build a feature, and have it land in production the same day. As part of our small team, you’ll work directly with the founders, engineers, and sales team to make strategic decisions that will define the trajectory of our product and company. You’ll be the first line of defense when users run into issues. Your intimate understanding of Macroscope and Computer Science will help you quickly and accurately reply to a variety of customer questions. You’ll have the full support of our engineering team & can route issues to the team for investigation. This is a hands-on role for someone who is dr
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