Neuron7. ai
SaaS
TechnicalCustomerSuccess-Director–EnterpriseAI&SaaSPlatform
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“Technical Customer Success- Director – Enterprise AI & SaaS Platform at Neuron7. ai. Skills: AI solutions, Enterprise SaaS, Customer Success, Service Operations. Lead customer onboarding and implementation. Implement Neuron7 AI solutions”
What You'll Achieve.
Customers successfully adopt and scale Neuron7 AI solutions; AI-powered workflows drive measurable improvements in service KPIs; Achieve executive relationships and customer advocacy; Ensure successful enterprise deployments; Ensure long-term customer retention; Expand AI use cases across customer organizations
Industry & Context.
Analytical decision-making; Data-driven decision-making
What They're Looking For.
Must Have
5–8 years of experience in Customer Success, Solutions Engineering, Technical Account Management, Professional Services, or Enterprise SaaS implementations, Proven experience working with enterprise SaaS products, Understanding of AI/ML concepts, LLMs, NLP, Agentic AI, and enterprise AI deployments, Experience working with Field Service, Customer Service, Contact Center, or Service Operations organizations, Experience managing enterprise software implementations, Ability to engage both technical and business stakeholders, Analytical and data-driven decision-making skills, Experience managing globally distributed teams and customer programs, Bachelor's degree in Technology, Engineering, Computer Science, or Business Management
Nice to Have
Experience with Salesforce, ServiceNow, Microsoft Dynamics, Oracle CX, or other CRM platforms, Exposure to AI implementations involving LLMs, RAG, Agentic AI, and Knowledge Management systems, Experience supporting Field Service organizations, Service Operations teams, or Technical Support environments, Understanding of APIs, integrations, and enterprise data ecosystems
What You'll Do.
Lead customer onboarding and implementation
Implement Neuron7 AI solutions
Integrate CRM and service management platforms
Onboard data and manage enterprise integrations
and adopt AI solutions
Conduct customer workshops and technical solution reviews
Define and measure ROI
Drive AI-powered service transformation initiatives
Manage executive stakeholders and customer success planning
Manage contract renewals and expansion opportunities
Collaborate with sales teams
Provide product feedback and enhancement recommendations
Demonstrate new AI capabilities
How You'll Work.
Team & Collaboration
Cross-functional collaboration with sales; Collaboration with internal engineering
Communication Scope
Technical solution reviews; Executive stakeholder management
Process & Methodology
Enterprise software implementations, Cross-functional programs
Full Job Description
## Description Technical Customer Success Manager – Enterprise AI & SaaS Platform Note: Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time. Neuron7.ai is a fast-growing SaaS company with category-defining AI solutions for customer service, backed by top VCs and a stellar group of angel investors and advisors. Our AI-powered Resolution Intelligence platform helps enterprises make accurate service decisions at scale by leveraging structured data, unstructured data, LLMs, and Agentic AI to diagnose and resolve complex issues in seconds. We serve some of the world's leading organizations across high-tech, manufacturing, telecommunications, medical devices, industrial equipment, and field service operations. About the Role We are looking for a highly technical Customer Success Manager who combines strong customer-facing skills with hands-on expertise in AI technologies, enterprise SaaS platforms, integrations, and service operations. This is not a traditional Customer Success role. The ideal candidate will act as a trusted advisor to customers while driving the implementation, adoption, and optimization of Neuron7's AI-powered solutions. You will work directly with customer service leaders, field service organizations, IT teams, architects, and engineering stakeholders to deploy and operationalize AI solutions that improve service outcomes and business performance. This role requires expertise in: AI, Generative AI, Agentic AI, LLMs, and NLP technologies Enterprise SaaS implementations and customer onboarding Field Service, Customer Service, and Service Operations workflows CRM platforms such as Salesforce, ServiceNow, Microsoft Dynamics, and Oracle CX Enterprise integrations, APIs, and data onboarding Technical solution design and deployment Change management and user adoption programs Responsibilities You will lead: Customer onboarding and implemen
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