AWS India
Technology
TechnicalCustomerSolutionsManager,IndiaCSMTeam
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“Technical Customer Solutions Manager, India CSM Team at AWS India. Skills: Customer Success, Cloud Migration, Program Management. Act as trusted advisor to customer. Leverage expertise to understand customer goals”
What You'll Achieve.
Deliver migration outcomes; Deliver modernization outcomes; Deliver GenAI outcomes
Industry & Context.
Problem solver
What They're Looking For.
Must Have
5+ years leading large-scale technical programs, Bachelor's degree in Science, Technology, Engineering, Math, Experience in customer-facing roles, Experience implementing cloud services, 4+ years customer-facing work
Nice to Have
PMP certification, SCRUM/Agile certification, SAFe certification, AWS Associate SA Certification, AWS Professional SA Certification
What You'll Do.
Act as trusted advisor to customer
Leverage expertise to understand customer goals
Translate goals into executable plan
Drive implementation to success
Understand customer's IT challenges
Provide prescriptive guidance
Guide migration and modernization journey
Take end-to-end ownership of projects
Interface with multi-disciplinary teams
Influence multi-disciplinary teams
Ensure migration readiness assessment is conducted
Bring in SMEs for migration foundations
Conduct migration kick off workshops
Establish Executive Steering Committees
Ensure mechanisms to identify risks
Ensure mechanisms to mitigate risks
Deliver successful IT transformation programs
Ensure customer IT and business stakeholders are aligned
Ensure broad adoption of migration
Use AWS mechanisms to inform journey
Lead interaction with specialist teams
Lead interaction with ProServ
Lead interaction with Partners
Shape Customer Solution Management function
Define standard processes
Implement standard processes
Define standard methodologies
Implement standard methodologies
Define standard tools
Implement standard tools
Measure customer value realization
Quantify customer value realization
Ensure value realization stays on path
Manage teams to deliver complex programs
Gain stakeholder buy-in
Communicate confidently at executive level
Communicate confidently at project team level
Collaborate with technical teams
Collaborate with non-technical teams
Ensure compliance with AWS Standards
Ensure compliance with AWS policies
Ensure compliance with AWS best practices
Onboard appropriate partners
Involve partners in migration
Participate in steering committees
Participate in governance structures
Act as point of contact for escalations
Assess migration progress
Assess modernization progress
Design plans to mitigate risks
Design plans to mitigate delays
Implement plans to mitigate risks
Implement plans to mitigate delays
Support people pillars of migration
Support process pillars of migration
Own reporting for migration health
Own system updates for migration health
Drive results for customer
Share best practice across geographies
How You'll Work.
Team & Collaboration
Multi-disciplinary teams; Cross-functional teams; Technical teams; Non-technical teams; AWS leadership; AWS product teams; AWS engineering teams; Partners
Communication Scope
Executive presentations; Stakeholder communication
Process & Methodology
Complex program management, Migration management, Modernization management, Agile
Full Job Description
Sales, Marketing and Global Services (SMGS) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a Customer Solution Manager you will work with the largest and most complex enterprises in the world, to enable their multi-year journey to the cloud. In this new, highly visible, role you will ensure that all AWS teams work together effectively and efficiently to deliver migration, modernization and GenAI outcomes for the customer in relation to Amazon Web Services (AWS) Cloud. Key job responsibilities You will be a trusted advisor to the customer. You will leverage your complex program management, technical, organizational, and transformation expertise to understand customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT challenges and provide prescriptive guidance, based on AWS best practices, to guide them through their migration and modernization journey to AWS at scale. You will take end-to-end ownership of multiple migration, modernization and GenAI projects within a single enterprise or across several enterprises, utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (Business development, solutions architecture, support, product, professional services, and partners). The Customer Solution Manager role is responsible for cloud migration and modernization programs (incl. technical, operational, organizational, and education) that span across traditional IT teams and business units. Engaging from the inception stage onwards, you will have a deep understanding of your customer's business vision, culture, and processes, you will be your customer's voice within AWS, ensuring
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