AWS India
Technology
TechnicalCustomerSolutionsManager,IndiaCSMTeam
Neural analysis suggests this role is
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“Technical Customer Solutions Manager, India CSM Team at AWS India. Skills: Customer Success, Cloud Migration, Modernization, GenAI. Act as trusted advisor. Leverage program management expertise”
What You'll Achieve.
Deliver migration outcomes; Deliver modernization outcomes; Deliver GenAI outcomes
Industry & Context.
Problem solver
What They're Looking For.
Must Have
5+ years leading large-scale programs, Bachelor's degree in Science, Technology, Engineering, Math, Experience in customer-facing roles, Experience implementing cloud services
Nice to Have
AWS certification, Associate's degree or above
What You'll Do.
Act as trusted advisor
Leverage program management expertise
Understand customer goals
Translate goals into plans
Drive implementation to success
Understand customer IT challenges
Provide prescriptive guidance
Guide migration and modernization
Take ownership of projects
Interface with multi-disciplinary teams
Ensure migration readiness assessment
Conduct migration kick-off workshops
Establish executive steering committees
Identify and mitigate risks
Deliver successful IT transformation programs
Ensure customer alignment
Ensure broad adoption
Lead interaction with specialist teams
Shape Customer Solution Management function
Define standard processes
Implement standard processes
Measure customer value realization
Quantify customer value realization
Gain stakeholder buy-in
Communicate confidently
Collaborate with technical teams
Collaborate with non-technical teams
Ensure compliance with AWS Standards
Onboard appropriate partners
Participate in steering committees
Act as escalation point
Assess migration progress
Design mitigation plans
Implement mitigation plans
Support people pillars
Support process pillars
How You'll Work.
Team & Collaboration
Multi-disciplinary teams; Diverse teams
Communication Scope
Executive presentations
Process & Methodology
Complex program management
Full Job Description
Sales, Marketing and Global Services (SMGS) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a Customer Solution Manager you will work with the largest and most complex enterprises in the world, to enable their multi-year journey to the cloud. In this new, highly visible, role you will ensure that all AWS teams work together effectively and efficiently to deliver migration, modernization and GenAI outcomes for the customer in relation to Amazon Web Services (AWS) Cloud. Key job responsibilities You will be a trusted advisor to the customer. You will leverage your complex program management, technical, organizational, and transformation expertise to understand customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT challenges and provide prescriptive guidance, based on AWS best practices, to guide them through their migration and modernization journey to AWS at scale. You will take end-to-end ownership of multiple migration, modernization and GenAI projects within a single enterprise or across several enterprises, utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (Business development, solutions architecture, support, product, professional services, and partners). The Customer Solution Manager role is responsible for cloud migration and modernization programs (incl. technical, operational, organizational, and education) that span across traditional IT teams and business units. Engaging from the inception stage onwards, you will have a deep understanding of your customer's business vision, culture, and processes, you will be your customer's voice within AWS, ensuring
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