Abbott
Healthcare
TechnicalCustomerSolutionsManager,EMEA
Neural analysis suggests this role is
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“Technical Customer Solutions Manager, EMEA at Abbott. Skills: Technical Service Operations, Revenue Growth, Data Analytics, Commercial Leadership. Own end-to-end business operations for Pima & m-Pima franchise. Lead Abbott Rapid Diagnostics Advanced HIV care instrument business”
What You'll Achieve.
Scaling revenue growth; Optimizing service operations; Strengthening analytical capabilities; Sales growth; Margin delivery; Operational KPIs are achieved; Sustainable margin expansion opportunities; Accelerate instrument placement and utilization; Maximize uptime; Improve customer satisfaction; Drive satisfaction, retention, and long-term growth
Industry & Context.
Apply advanced analytical thinking to identify performance gaps, root causes, and optimization opportunities across commercial and service operations; Provide clear, structured insights and recommendations to senior leadership using data-backed narratives; Bring rigor and transparency to Integrated Business Planning (IBP) through fact-based decision-making, scenario analysis, and performance forecasting
Travel: Not specified
What They're Looking For.
Must Have
10+ years of technical service experience with leadership, PMO, or similar cross-functional management experience, Minimum 10 years of industry experience (diagnostics, med-tech, or complex service-based environments), Demonstrated success in data-driven decision-making, performance analysis, and commercial support, experience leading teams delivering complex, multi-country initiatives, Proven ability to translate analytical insights into practical commercial and operational actions, Fluent English
Nice to Have
MBA or advanced business qualification
What You'll Do.
Own end-to-end business operations for Pima & m-Pima franchise
Lead Abbott Rapid Diagnostics Advanced HIV care instrument business
Partner with Regional Directors
and commercial leaders
Drive pricing and margin management
Strengthen demand generation efforts
Analyze market trends
and customer behavior
Support commercial teams with data-driven insights
Work with regional marketing teams
Build systems and governance to monitor funnel performance
Develop and institutionalize business performance dashboards and analytical tools
Apply advanced analytical thinking to identify performance gaps
structured insights and recommendations to senior leadership
Bring rigor and transparency to Integrated Business Planning (IBP)
Lead technical services teams across Africa
Accountable for end-to-end service process optimization
Own governance frameworks and operating standards
Partner closely with the legal manufacturer
Lead distributor engagement for repairs and technical services
Drive distributor accountability against defined KPIs
Manage instrument and service contracts
Ensure structured “Hyper-Care” support for new placements
Ensure all activities are executed in compliance with quality systems
and retain a high-performing technical services organization
Foster a performance culture grounded in accountability
Maintain relationships with Ministries of Health
How You'll Work.
Team & Collaboration
Partner closely with Regional Directors, GMs, and commercial leaders; Support commercial teams with data-driven insights; Work with regional marketing teams; Partner closely with the legal manufacturer; Lead distributor engagement for repairs and technical services; Build, develop, and retain a high-performing, analytically capable technical services organization; Maintain relationships with Ministries of Health, distributors, strategic partners, and key customers
Communication Scope
Fluent English
Process & Methodology
PMO experience
Full Job Description
## **JOB DESCRIPTION:** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: · Career development with an international company where you can grow the career you dream of . · A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. · A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. **Technical Customer Solutions Manager, EMEA** This position works out of our UAE location in the Abbott Rapid Diagnostics – Infectious Diseases. **About Abbott Rapid Diagnostics Division** We are the world leader in Rapid Diagnostics at the point of care. Working with us, you'll tackle a wide array of problems including some of the world's greatest healthcare challenges, while experiencing a myriad of cultures, geographies, and technologies. The Technical Customer Solutions Manager, EMEA is responsible for owning the end-to-end technical service operations and performance of the Pima and m-Pima franchise across Africa, with a strong focus on driving demand generation, enabling commercial excellence, and embedding a data-driven operating model. The Technical Customer Solutions Manager is accountable for scaling revenue growth, optimizing service operations, and strengthening analytical capabilities to support commercial teams, investment decisions, and long-term profitability. **What You 'll Do-** **Business & Commercial Leadership** * Own end-to-end business operations for the Pima & m-Pima franchise, including field strategy, demand generation
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