Solenis
TechnicalCustomerServicePlanner
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Customer Service Planner at Solenis. Skills: Service planning, Scheduling, Coordination, Customer service. Plan and dispatch emergency services. Manually schedule same-day services”
What You'll Achieve.
Enhancing the customer experience; Driving satisfaction; Delivering high standards of service
Industry & Context.
Problem-Solving; Decision-Making
Fluent in Dutch and English
What They're Looking For.
Must Have
Fluent in Dutch and English (spoken and written), Hands-on experience with ERP systems (SAP, Salesforce), Intermediate computer skills
Nice to Have
Some experience in technical service planning, either internally or externally
What You'll Do.
Plan and dispatch emergency services
Manually schedule same-day services
Mass-load equipment records
Create service orders in SAP
Plan and dispatch installations
Generate service orders in SAP
Plan and dispatch maintenance services
Communicate with TCS business partners
Collaborate with local teams
Provide service-level reports
Update customer portals
How You'll Work.
Team & Collaboration
Collaborate with local teams and technicians for planning activities; Team Collaboration
Communication Scope
Communication and interpersonal skills
Full Job Description
**Solenis** is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honouree. For more information about Solenis, please visit [www.solenis.com](http://www.solenis.com/) The **Technical Customer Service Planner** ensures smooth and effective service planning, scheduling, and coordination of field service operations at customer sites. This role is pivotal in enhancing the customer experience, driving satisfaction, and contributing to the company's success by delivering high standards of service. **Key Responsibilities** : * **Emergency Services** : * Plan and dispatch emergency services in Salesforce Service Cloud. * Manually schedule and coordinate same-day services. * **Installation Services** : * Mass-load equipment records. * Create service orders in SAP using installation request forms or SmartStart tools. * Plan and dispatch installations through Salesforce Service Cloud. * Scheduled Maintenance Services: * Generate service orders in SAP based on scheduled maintenance matrices. * Plan and dispatch maintenance services in Salesforce Service Cloud. * **General Activities** : * Communicate with country Technical Customer Service (TCS) business partners. * Collaborate with local teams and technicians for planning activities. * Provide agreed service-level reports and update customer portals with serv
Applying for this Technical Customer Service Planner role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Solenis?
Real rants from real employees. Read before you apply.