Solenis
TechnicalCustomerServiceAdmin
Neural analysis suggests this role is
optimal for Entry candidates.
“Technical Customer Service Admin at Solenis. Skills: Customer Service, SAP, Salesforce, Administrative tasks. Manage service requests. Ensure accurate customer invoicing”
What You'll Achieve.
Improve operational efficiencies; Enhance product quality; Protect plant assets; Minimize environmental impact; Create cleaner and safer environments; Ensure smooth and efficient operations
Industry & Context.
Uses sound judgment to resolve issues within established procedures
What They're Looking For.
Must Have
Minimum 2 years of prior experience in a similar administrative role, Fluent in English and Dutch (both written and verbal), Hands-on experience with administrative tasks and customer service, Basic computer skills, University diploma
Nice to Have
IT Proficiency: Comfortable using MS Office, SAP, and Salesforce, Customer-Centric Mindset: Builds relationships and delivers solutions with the customer in mind, Communication & Teamwork: communication skills and ability to collaborate in a multilingual, team-oriented environment, Adaptability: Able to multi-task, prioritize, and handle rapid change effectively, Problem-Solving: Uses sound judgment to resolve issues within established procedures, Social Competence: Demonstrates a service-oriented attitude and interpersonal skills
What You'll Do.
Manage service requests
Ensure accurate customer invoicing
Handle third-party purchase orders
Maintain master data in SAP
Receive and process emergency service requests
release service orders in SAP
Handle outbound iDocs
Create and update equipment records in SAP
Maintain customer master data
Manage debit memo requests (DMRs)
Correct invoice errors
Process purchase orders
Handle third-party invoicing and payments
Update customer contract data
Manage equipment master data in SAP
Onboard new technicians and third parties
Handle additional email requests
How You'll Work.
Team & Collaboration
Foster positive relationships with customers and sales representatives; Collaborate in a multilingual, team-oriented environment
Communication Scope
Fluent in English and Dutch (both written and verbal); Communication skills
Full Job Description
**Solenis** is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honouree. For more information about Solenis, please visit [www.solenis.com](http://www.solenis.com/) The **Technical Customer Service Admin** plays a crucial role in supporting back-office activities for the Technical Customer Service team. You'll be responsible for managing service requests, ensuring accurate customer invoicing, handling third-party purchase orders, and maintaining master data in SAP. Your primary goal will be to foster positive relationships with customers and sales representatives while ensuring smooth and efficient operations. **Key Responsibilities** : * Receive and process emergency service requests via email or service forms using Salesforce. * Create notifications, release service orders in SAP, and handle outbound iDocs. * Create and update equipment records in SAP and maintain customer master data. * Manage debit memo requests (DMRs) to enable accurate customer invoicing. * Correct invoice errors as needed. * Process purchase orders and handle third-party invoicing and payments. * Update customer contract data and manage equipment master data in SAP. * Onboard new technicians and third parties. * Handle additional email requests and ensure data accuracy. **Experience** : * Ideally minimum 2 years of prior e
Applying for this Technical Customer Service Admin role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Solenis?
Real rants from real employees. Read before you apply.