Dun & Bradstreet
Operations
TechnicalCustomerAnalyst
“Technical Customer Analyst at Dun & Bradstreet. Skills: Customer Success, Technical Support, Issue Resolution. Perform timely technical support. Perform issue management”
Industry & Context.
Problem-solving; Trouble shooting
What They're Looking For.
Must Have
5 to 8 years of related experience, Experience with data, JavaScript proficiency and experience, Experience performing admin work in CRM environment, Intermediate SQL experience, Experience supporting APIs, Experience using APIs, Customer focus, Capability for taking ownership for issue resolution, Analytical skills, Problem-solving skills, Trouble shooting skills, Experience using AI in a professional capacity, Results-oriented individual, Ability to work independently, Handle multiple and/or complex priorities, Ability to communicate complex technical requirements, Ability to communicate complex issues, Ability to communicate complex solutions, Proficiency in Microsoft Office Suite skills, Ownership mindset, Problem solver, Be curious, Inspired to take action, Seek ways to collaborate, Connect with people and teams, Continuous growth mindset, Keep learning through social experiences, Keep learning through relationships, Widen and broaden your competencies, Bachelors Degree
Nice to Have
SFDC experience, Intermediate SQL experience is a plus, Experience supporting and/or using APIs is a plus
What You'll Do.
Perform timely technical support, Perform issue management, Troubleshoot technical issues, Resolve technical issues, Continue learning new features, Learn intricacies of supported products, Interface with D&B team members, Provide guidance regarding technical requirements definition, Provide guidance regarding issue resolution, Interface directly with peers, Interface with internal customers, Provide technical expertise, Validate solutions vs.
customer needs, Validate solutions vs.
customer expectations, Act as subject matter expert internally, Act as subject matter expert externally, Make recommendations for system enhancements, Make recommendations for process enhancements, Make recommendations for product enhancements.
How You'll Work.
Team & Collaboration
Working with peers; Working with partner groups; Interface with D&B team members; Interface directly with peers; Interface with internal customers; Connect with people; Connect with teams
Communication Scope
Oral communication; Written communication
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