Amazon Web Services, Inc.
Corporate Operations, Tech, Customer Solutions Mgr, no business category
TechnicalCSMIII
Neural analysis suggests this role is
optimal for Senior candidates.
“Technical CSM III at Amazon Web Services, Inc.. Skills: Cloud journey coach, Customer outcomes. Deliver cloud solutions. Engage with customers”
What You'll Achieve.
Influence business transformation; Influence IT transformation; Realizing customer benefits; Successful program completion; Deliver technology enabled; Deliver cloud adoption; Deliver migration strategies
Industry & Context.
Solve business problems; Navigating risks; Navigating roadblocks; Navigating constraints
100% telecommuting permitted, Work from anywhere in U.S., Domestic travel up to 25%, International travel up to 25%
What They're Looking For.
Must Have
Bachelor's degree or foreign equivalent, Ten years of experience, Five years leading large-scale technical programs, Five years customer-facing work, Five years driving technology initiatives, Five years working with Agile, Five years verbal and written communication, Five years leading transformation project teams, Five years implementing cloud services, Five years knowledge of software development lifecycle
What You'll Do.
Deliver cloud solutions
Engage with customers
Engage with internal AWS teams
Orchestrate execution of target customer outcomes
Understand business risks
Understand technical risks
Influence technical stakeholders
Drive business discussions
Drive technical discussions
Deliver cloud adoption strategies
Deliver migration strategies
Create initiative programs
Manage initiative programs
Deliver initiative programs
Apply acceleration frameworks
Serve as customer's cloud journey coach
Be the voice of the customer
Evangelize customer needs
Package best practice learnings
Support evolution of AWS customer experience
Support evolution of Customer Solutions Manager discipline
How You'll Work.
Team & Collaboration
Customer executives; Customer technologists; Partners; Internal AWS teams; AWS leadership; Product teams; Engineering teams
Communication Scope
Verbal communication; Written communication; Progress updates; Risk management; Execution planning; Metrics establishment; Metrics tracking; Presentations; Technical content; Public speaking
Process & Methodology
Agile, Program completion
Full Job Description
MULTIPLE POSITIONS AVAILABLE Employer: AMAZON WEB SERVICES, INC. Offered Position: Technical CSM III Job Location: Seattle, Washington Job Number: AMZ9082396 Position Responsibilities: Deliver cloud solutions that influence business/IT transformation for our customers. Directly engage with customers, partners, and internal AWS teams to orchestrate execution of target customer outcomes. Define opportunities and understand associated business and technical risks that are strategic to the customer’s cloud journey including large-scale migrations, data and analytics, digital innovation, high performance computing, product innovation, business agility, and others. Influence technical stakeholders at customer, pre and post sales, and drive detailed business and technical discussions and alignment to deliver cloud adoption and migration strategies with, and on behalf of the customer. Create, manage, and deliver business and technology initiative programs navigating risks, roadblocks, and constraints applying acceleration frameworks effectively. Serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams. Package best practice learnings into a reusable asset for internal re-use to support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline. Position Requirements: Bachelor's degree or foreign equivalent degree in Science, Technology, Engineering, Math, Business, or a related field and ten years of experience in the job offered or a related occupation. Must have five years of experience in the following skills: 1) leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience; 2) experience with customer-facing work, engaging with customer executives, technologists or partners to solve business prob
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