Amazon Web Services, Inc.

Corporate Operations, Tech, Customer Solutions Mgr, no business category

TechnicalCSMIII

$175–250k ~AI est. Seattle, Washington, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Technical CSM III at Amazon Web Services, Inc.. Skills: Cloud journey coach, Customer outcomes. Deliver cloud solutions. Engage with customers”

What You'll Achieve.

Influence business transformation; Influence IT transformation; Realizing customer benefits; Successful program completion; Deliver technology enabled; Deliver cloud adoption; Deliver migration strategies

Industry & Context.

Corporate Operations, Tech, Customer Solutions Mgr, no business category
Problems you'll solve

Solve business problems; Navigating risks; Navigating roadblocks; Navigating constraints

Eligibility Requirements

100% telecommuting permitted, Work from anywhere in U.S., Domestic travel up to 25%, International travel up to 25%

What They're Looking For.

Must Have

Bachelor's degree or foreign equivalent, Ten years of experience, Five years leading large-scale technical programs, Five years customer-facing work, Five years driving technology initiatives, Five years working with Agile, Five years verbal and written communication, Five years leading transformation project teams, Five years implementing cloud services, Five years knowledge of software development lifecycle

What You'll Do.

Deliver cloud solutions

Engage with customers

Engage with internal AWS teams

Orchestrate execution of target customer outcomes

Understand business risks

Understand technical risks

Influence technical stakeholders

Drive business discussions

Drive technical discussions

Deliver cloud adoption strategies

Deliver migration strategies

Create initiative programs

Manage initiative programs

Deliver initiative programs

Apply acceleration frameworks

Serve as customer's cloud journey coach

Be the voice of the customer

Evangelize customer needs

Package best practice learnings

Support evolution of AWS customer experience

Support evolution of Customer Solutions Manager discipline

How You'll Work.

Team & Collaboration

Customer executives; Customer technologists; Partners; Internal AWS teams; AWS leadership; Product teams; Engineering teams

Communication Scope

Verbal communication; Written communication; Progress updates; Risk management; Execution planning; Metrics establishment; Metrics tracking; Presentations; Technical content; Public speaking

Process & Methodology

Agile, Program completion

Full Job Description

MULTIPLE POSITIONS AVAILABLE Employer: AMAZON WEB SERVICES, INC. Offered Position: Technical CSM III Job Location: Seattle, Washington Job Number: AMZ9082396 Position Responsibilities: Deliver cloud solutions that influence business/IT transformation for our customers. Directly engage with customers, partners, and internal AWS teams to orchestrate execution of target customer outcomes. Define opportunities and understand associated business and technical risks that are strategic to the customer’s cloud journey including large-scale migrations, data and analytics, digital innovation, high performance computing, product innovation, business agility, and others. Influence technical stakeholders at customer, pre and post sales, and drive detailed business and technical discussions and alignment to deliver cloud adoption and migration strategies with, and on behalf of the customer. Create, manage, and deliver business and technology initiative programs navigating risks, roadblocks, and constraints applying acceleration frameworks effectively. Serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams. Package best practice learnings into a reusable asset for internal re-use to support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline. Position Requirements: Bachelor's degree or foreign equivalent degree in Science, Technology, Engineering, Math, Business, or a related field and ten years of experience in the job offered or a related occupation. Must have five years of experience in the following skills: 1) leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience; 2) experience with customer-facing work, engaging with customer executives, technologists or partners to solve business prob

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