Amazon Web Services Korea LLC
Technology
TechnicalConsultant(TAM)-AMAZONWebServices,Korea
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Consultant (TAM) - AMAZON Web Services, Korea at Amazon Web Services Korea LLC. Skills: AWS services, Cloud adoption, Customer advocacy, Technical direction. Provide field support. Resolve customer inquiries”
What You'll Achieve.
Achieve greatest value from AWS
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
7+ years IT system architecture, 7+ years IT implementation, 7+ years IT operations, 7+ years IT consulting, Experience enterprise IT companies, Experience mission-critical enterprise customers, Bachelor's Degree in Computer Science, Bachelor's Degree in Math, Equivalent work experience
Nice to Have
Experience operating compute, Experience troubleshooting compute, Experience operating storage, Experience troubleshooting storage, Experience operating networking, Experience troubleshooting networking, Experience operating CDN, Experience troubleshooting CDN, Experience operating databases, Experience troubleshooting databases, Experience operating DevOps, Experience troubleshooting DevOps, Experience operating big data, Experience troubleshooting big data, Experience operating analytics, Experience troubleshooting analytics, Experience operating security, Experience troubleshooting security, Experience operating application development, Experience troubleshooting application development, Fluent business communication English
What You'll Do.
Provide field support
Resolve customer inquiries
Present operational performance reviews
Provide detailed reviews
Ensure AWS environments healthy
Foster trusting relationships
Understand business needs
Understand technical challenges
Achieve greatest value
Lead technical discussions
Resolve customer issues
How You'll Work.
Team & Collaboration
AWS global engineering teams; AWS service teams
Communication Scope
Customer-facing skills; Senior leadership discussions
Full Job Description
As a TAM, you will help craft and execute strategies to enable large-enterprise customers in ICT, manufacturing, transportation, energy industries, etc. to adopt and utilize various AWS services, including EC2, RDS, ECS/EKS, GenAI, Security/Governance and much more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. We are seeking individuals with strong backgrounds in IT architecting and operations such as OS/middle-ware/DB/Network administration, Customer center system/application management and more. The TAM is our centerpiece of value to our Enterprise Support customers, so if you wish to be at the forefront of innovation, come join us! Every day will bring new and exciting challenges on the job while you: * Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud. * Complete analysis and present periodic reviews of operational performance to customer * Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning * Ensure AWS environments remain operationally healthy whilst reducing cost and complexity * Foster trusting relationships with customers, understanding their business needs and technical challenges * Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management * Work directly with AWS global engineering and service teams to resolve customer issue. TAM 으로서 여러분은 대기업 고객 (ICT, 제조, 운송,
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