ServiceNow
Tech / AI / Software
TechnicalConsultant-ITOM
Neural analysis suggests this role is
optimal for mid candidates.
“Technical Consultant - ITOM at ServiceNow. Skills: ServiceNow ITOM solutions, ServiceNow Platform capabilities, AI integration. configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. Participate in workshops with customers to assess current processes and establish future-state processes”
What You'll Achieve.
achieves customer outcomes; driving operational stability and efficiency
Industry & Context.
critically thinking about how to integrate AI into work processes, decision-making, or problem-solving; Success driving complex issues through analysis and resolution
Ability to travel up to 20%
What They're Looking For.
Must Have
Native fluency in Japanese language, Authorization to work in Japan
Nice to Have
ServiceNow certifications in aligned workflow
What You'll Do.
configuring ServiceNow Platform (IT Workflow
and Platform) based on leading practices to provide a solution that achieves customer outcomes
Participate in workshops with customers to assess current processes and establish future-state processes
Design and deliver ServiceNow ITOM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices
Provide oversight and unit testing of code developed by partner or customer employees
Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes
Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Provide feedback to product development to improve the product based on experiences gained with customers
Maintain skills / certifications
How You'll Work.
Team & Collaboration
working collaboratively; oversight and unit testing of code developed by partner or customer employees
Communication Scope
Native fluency in Japanese language
Process & Methodology
running projects independently
Full Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. What you get to do in this role: The Customer Outcomes Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Technical Consultant is the functional and technical expert in customer engagements. * Participate in workshops with customers to assess current processes and establish future-state processes. * Design and deliver ServiceNow ITOM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices. * Provide oversight and unit testing of code developed by partner or customer employees. * Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes. * Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution. * Provide feedback to product development to improve the product based on experiences gained with customers. * Maintain skills / certifications. ## Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driv
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