TeamDynamix
Professional Services
TechnicalConsultant,ClientServices
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Consultant, Client Services at TeamDynamix. Skills: Technical Consulting, Client Services, AI Integration, Problem Solving, Customer Support, SaaS Solutions. Provide technical support to TeamDynamix customers. deliver timely and effective solutions”
What You'll Achieve.
customer outcomes; build scalable solutions; improve their use of TeamDynamix; implement long-term solutions; improve operational effectiveness and overall support quality; reduce friction for customers and internal teams; enables scalable, proactive support; improve ticket management, knowledge creation, and operational efficiency; enhance self-service experiences, increase team efficiency, and improve support outcomes
Industry & Context.
solve complex challenges; troubleshoot issues; technical problem solving; customer issue resolution; identify root causes; resolve complex technical challenges; enjoy solving problems
What They're Looking For.
Must Have
3–5+ years of experience in professional services, consulting, solutions engineering, or technical support within SaaS environments, 2+ years of experience working directly with customers in a technical capacity, experience with troubleshooting methodologies, technical problem solving, and customer issue resolution, Demonstrated ability to independently own problems from discovery through resolution and process improvement, Entrepreneurial mindset with a proactive, self-directed approach and a sense of accountability, communication and interpersonal skills with the ability to engage effectively with both technical and non-technical audiences, Highly organized with the ability to manage multiple priorities while maintaining quality and responsiveness, Passion for documentation, knowledge sharing, and building systems that scale, customer-first mindset, a bias toward action, and enthusiasm for continuous improvement and innovation
Nice to Have
Experience working with APIs, web services, and third-party integrations, Exposure to scripting languages such as JavaScript, Python, or PowerShell, Experience with conversational AI solutions or AI-enabled workflows is highly valued, Understanding of Microsoft Windows environments, databases, web servers, and networking concepts
What You'll Do.
Provide technical support to TeamDynamix customers
deliver timely and effective solutions
maintain an exceptional customer experience
Work directly with clients to troubleshoot issues and implement technical solutions
Manage incoming support requests with documentation
Troubleshoot and replicate customer issues to identify root causes and implement long-term solutions
Serve as a technical resource and knowledge multiplier
Deliver customer training and guidance around product updates
Advocate for customers by ensuring critical issues are escalated appropriately and addressed efficiently
Contribute to special projects designed to improve operational effectiveness and overall support quality
Identify and implement process improvements and automation opportunities
Create and maintain knowledge base content and documentation
Introduce and apply AI tools and workflows
Build and iterate on AI-driven solutions
How You'll Work.
Team & Collaboration
Partner cross-functionally with Support, Professional Services, and Engineering teams to resolve complex technical challenges; sharing expertise and supporting continuous learning across the team; Transparent communication about company goals, strategy, and performance; Regular feedback sessions and performance reviews; Flat management structure with approachable leaders who want to hear your feedback
Communication Scope
communication and interpersonal skills with the ability to engage effectively with both technical and non-technical audiences; Transparent communication about company goals, strategy, and performance
Process & Methodology
Manage incoming support requests with documentation, communication, prioritization, and follow-through, Demonstrated ability to independently own problems from discovery through resolution and process improvement, Highly organized with the ability to manage multiple priorities
Full Job Description
TeamDynamix is seeking a driven, technically sharp, and AI-forward Technical Consultant to join our Client Services team. This is not a passive support role — we're looking for a self-starter who takes ownership of customer outcomes, challenges the status quo, and actively shapes how we deliver support. In this role, you will work directly with customers to solve complex challenges, build scalable solutions, and introduce modern AI-powered approaches into our support and service delivery processes. This remote opportunity is ideal for candidates who thrive in fast-moving environments, enjoy solving problems, and see artificial intelligence as a tool for driving meaningful impact. About the Role - Provide technical support to TeamDynamix customers, delivering timely and effective solutions while maintaining an exceptional customer experience. - Work directly with clients to troubleshoot issues and implement technical solutions that improve their use of TeamDynamix. - Manage incoming support requests with strong documentation, communication, prioritization, and follow-through. - Troubleshoot and replicate customer issues to identify root causes and implement long-term solutions. - Partner cross-functionally with Support, Professional Services, and Engineering teams to resolve complex technical challenges. - Serve as a technical resource and knowledge multiplier, sharing expertise and supporting continuous learning across the team. - Deliver customer training and guidance around product updates, functionality, and best practices. - Advocate for customers by ensuring critical issues are escalated appropriately and addressed efficiently. - Contribute to special projects designed to improve operational effectiveness and overall support quality. - Identify and implement process improvements and automation opportunities that reduce friction for customers and internal teams. - Create and maintain knowledge base content and documentation that enables scalable, proactive sup
Applying for this Technical Consultant, Client Services role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about TeamDynamix?
Real rants from real employees. Read before you apply.