Y Soft
IT
TechnicalConsultant
Neural analysis suggests this role is
optimal for Senior candidates.
“Technical Consultant at Y Soft. Skills: Customer success, Technical consulting, Post-sales support. Provide post-sales support. Provide consultations”
What You'll Achieve.
Highest level of satisfaction
Industry & Context.
Problem solving
Periodic travel
What They're Looking For.
Must Have
3 years post-sales experience, Broad IT skills, Advanced written English, Advanced spoken English
Nice to Have
Technical knowledge of YSoft SafeQ 6, Knowledge of other print management solutions, Knowledge of any Nordic language
What You'll Do.
Provide post-sales support
Provide consultations
Provide helpdesk support
Provide on call support
Provide Level 3 support
Provide troubleshooting
Provide problem analysis
Provide software testing support
Provide hardware testing support
Sustain relationships
Assist with validation
Recommend improvements
Act as technical contact
Provide product training
Provide technical training
Participate in lifecycles
Perform pre-release testing
Remain current with products
How You'll Work.
Team & Collaboration
Cross-functional teams; Self-organized teams
Communication Scope
Excellent communicator
Full Job Description
Here at Y Soft, we do things differently. Whether it´s building a globally successful Czech IT company from scratch, turning traditional manager led teams into a manager-less ecosystem based on focused self-managed teams, or implementing agile principles across the company, we can proudly say that our innovative ideas just work out. As we continue to build and shape our required cross-functional teams (Sales and Customer support), this may be an opportunity for you to help steer this journey as a Senior Technical Consultant to join our team for the Northern Europe region (UK, Ireland, and Nordics). What you´ll do: You will be a part of a self-organized cross-functional team. Your team will consist of existing solution consultant’s, sales representatives, and senior technical consultant. Together you will deliver end-to-end care to Y Soft partners and customers and work collaboratively with other areas of the business. Specifically, your tasks will include Provide post-sales support to our partners with YSoft Corporation products including on-premise and cloud portfolio Provide consultations, advice, helpdesk, and on call support including complex technical Level 3 support for the Y Soft cloud, on-premises and office print products Provide troubleshooting, problem analysis, software and hardware testing support for partners, simulations and cooperation with research and development teams Build and sustain relationships as the primary technical contact for our Partners and ensure the highest level of satisfaction with the services offered To assist with validation of technical documentation and recommended improvements or highlighting errors Use various IT technologies to tackle complex and unique support tasks for both on premise and cloud customer environments Log analysis tools, network diagnostic principles SQL, Wireshark, infosec practices, PowerShell Act as a primary technical contact for partners and customers Provide in-house or on-site product and technical t
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