SS&C Intralinks
Financial Services
TechnicalConsultant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Consultant at SS&C Intralinks. Skills: API based services, Technical consulting, Client implementation. Serve as technical resource. Ensure positive client touchpoint”
Industry & Context.
Diagnosing technical problems; Providing technical advice; Providing technical guidance; Creative problem solving; Solve complex issues
On-call rotation
What They're Looking For.
Must Have
Bachelor’s degree in Computer Science, 3-5 years IT experience, 7+ years IT experience without certification, SQL queries experience, Advanced knowledge of REST APIs, Proven customer service skills, Knowledge in IT operations, Excellent written communication ability, Excellent presentation ability, Demonstrated critical thinking skills, Demonstrated problem solving skills, Ability to multi-task, Manage multiple implementations, Manage multiple projects, Manage stressful situations, Basic networking principles
Nice to Have
Web-Application Support experience, Project Management experience, RPA experience, Cloud experience, Built monitoring and logging solutions, Familiar with Agile methodology
What You'll Do.
Serve as technical resource
Ensure positive client touchpoint
Determine best solutions
Assist in scoping SOWs
Provide updates to project plans
Complete implementations
Implement solutions for customers
Build complex reports
Ensure solutions are reliable
Ensure solutions are scalable
Ensure solutions are easy to maintain
Ensure solutions are robust
Ensure compliance with standards
Implement enhancements
Analyze performance efficiencies
Implement performance efficiencies
Implement improvements
Perform administrative functions
Track support requests
Schedule appointments
Generate documentation
How You'll Work.
Team & Collaboration
Work with clients; Cadence with various teams; Work with Sales; Work with Support; Work with Product Management; Work with Development; Work with QE; Work with Operations; Work with GCSO management; Contribute as team member
Communication Scope
Present solutions; Explain solutions; Communicate verbally; Communicate in written form
Process & Methodology
Scoping Statements of Work, Project plans, Manage implementations, Manage projects
Full Job Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** **SS &C Intralinks** SS&C Intralinks is a leading, global technology provider of inter-enterprise content management and collaboration solutions. Through innovative Software-as-a-Service solutions, Intralinks solutions are designed to enable the exchange, control, and management of information between organizations securely and compliantly when working through the firewall. More than 2 million professionals at 800 of the Fortune 1000 companies depend on Intralinks' expertise. Intralinks has more than 15 years of experience with a track record of enabling business collaborations and high-stakes transactions valued at more than $19 trillion. Intralinks is a trusted provider of easy-to-use, enterprise strength, cloud-based collaboration solutions. Intralinks is headquartered in the USA and operates more than twenty offices on four continents **About the role:** As a Technical Consultant, the responsibilities consist of working with clients to implement and support advanced Intralinks solutions that require the knowledge and integration of a multitude of technologies, with a strong focus on API based services. You will have direct cadence with various teams across the organization from Sales, Support, Product Management, Development, QE, Operations as well as Global Customer Success Organization (GCSO) management. **Your responsibilities:** * Serve as the technical resource in a fast-paced and rapidly changing environment. * Ensure every client touchpoint within Intralinks service organization is as positive an experience as possible. * Gather requirements, determine best solutions, assist in scoping St
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