SS&C Intralinks
financial services and healthcare technology
TechnicalConsultant
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Consultant at SS&C Intralinks. Skills: API based services, REST APIs, SQL, client implementation, technical consulting. Serve as the technical resource in a fast-paced and rapidly changing environment. Ensure every client touchpoint within Intralinks service organization is as positive an experience as possible”
What You'll Achieve.
Ensure every client touchpoint within Intralinks service organization is as positive an experience as possible; successfully complete implementations; Ensure solutions are reliable, scalable, easy to maintain, robust, and compliant with both client and Intralinks technology standards
Industry & Context.
Demonstrated critical thinking/problem solving skills; ability to creatively solve complex issues; Troubleshoot issues and provide solutions/workarounds
participation in an on-call rotation
What They're Looking For.
Must Have
3-5 years IT experience with industry certification or 7+ years of IT experience without, Advanced knowledge of working with REST APIs (JSON, CURL, Postman), SQL knowledge (Oracle or Redshift), Proven customer service skills and business judgement when diagnosing technical problems and providing technical advice and guidance to clients, Knowledge in IT operations, Excellent written, communication and presentation ability to communicate verbally and in written form with clients and employees at all levels through management, Demonstrated critical thinking/problem solving skills and an ability to creatively solve complex issues, Ability to multi-task, manage multiple implementations/projects and manage stressful situations, Basic networking principles and concepts
Nice to Have
Web-Application Support, Desktop Support, Project Management, Experience in RPA (Blue Prism), Experience in Cloud, Built monitoring and logging solutions (ELK, Splunk, Dynatrace, AppDynamics etc. ), Familiar with Agile methodology
What You'll Do.
Serve as the technical resource in a fast-paced and rapidly changing environment
Ensure every client touchpoint within Intralinks service organization is as positive an experience as possible
determine best solutions
assist in scoping Statements of Work (SOWs)
provide updates to project plans
and successfully complete implementations
Implement solutions for customers per requirement from inception through final delivery
and document all solutions and implementations
Clearly present and explain solutions/overall implementations
Build reports using Oracle PL/SQL and Redshift/PostgreSQL
Troubleshoot issues and provide solutions/workarounds
Ensure solutions are reliable
and compliant with both client and Intralinks technology standards
Analyze and implement enhancements
performance efficiencies
Automate tasks and procedures using one or more of the following APIs
RPA and other technologies as appropriate
Utilize REST APIs to implement solutions
Perform administrative functions related to support delivery
including tracking support requests
scheduling appointments
and generating documentation
How You'll Work.
Team & Collaboration
direct cadence with various teams across the organization from Sales, Support, Product Management, Development, QE, Operations as well as Global Customer Success Organization (GCSO) management; actively contribute as a team member in project-based work; communicate verbally and in written form with clients and employees at all levels through management
Communication Scope
Excellent written, communication and presentation ability to communicate verbally and in written form with clients and employees at all levels through management
Process & Methodology
assist in scoping Statements of Work (SOWs), provide updates to project plans, manage multiple implementations/projects
Full Job Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** **SS &C Intralinks** SS&C Intralinks is a leading, global technology provider of inter-enterprise content management and collaboration solutions. Through innovative Software-as-a-Service solutions, Intralinks solutions are designed to enable the exchange, control, and management of information between organizations securely and compliantly when working through the firewall. More than 2 million professionals at 800 of the Fortune 1000 companies depend on Intralinks' expertise. Intralinks has more than 15 years of experience with a track record of enabling business collaborations and high-stakes transactions valued at more than $19 trillion. Intralinks is a trusted provider of easy-to-use, enterprise strength, cloud-based collaboration solutions. Intralinks is headquartered in the USA and operates more than twenty offices on four continents **About the role:** As a Technical Consultant, the responsibilities consist of working with clients to implement and support advanced Intralinks solutions that require the knowledge and integration of a multitude of technologies, with a strong focus on API based services. You will have direct cadence with various teams across the organization from Sales, Support, Product Management, Development, QE, Operations as well as Global Customer Success Organization (GCSO) management. **Your responsibilities:** * Serve as the technical resource in a fast-paced and rapidly changing environment. * Ensure every client touchpoint within Intralinks service organization is as positive an experience as possible. * Gather requirements, determine best solutions, assist in scoping St
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