Press Ganey
healthcare
TechnicalConsultant
“Technical Consultant at Press Ganey. Skills: Forsta platform, JavaScript, HTML, CSS, technical design, development services, post-implementation consulting. initial technical design. development services”
What You'll Achieve.
help them pinpoint and prioritize opportunities; accelerate improvement efforts; build lifetime loyalty among their customers and employees; create value for our clients; make us better through your contribution to the work and your voice in the process; empower organizations to deliver the best experiences; turn data into insights that drive innovation and action; put Human Experience at the heart of organizations so every person can be seen and understood; Energize the customer relationship; Success starts with me: Personal ownership fuels collective success; Better together: We work together, so we win together.
Industry & Context.
turn challenges into solutions
What They're Looking For.
Must Have
BAS in Computer Science, Computer Information Systems or similar, 1 to 3 years of experience in a similar role, Completed initial Forsta standard training, Current and continuous training of the Forsta platform, Working experience with JavaScript, HTML, CSS
Nice to Have
Forsta platform and /or other product and solutions knowledge a plus, CAPM/PMP certifications a plus
What You'll Do.
initial technical design
post-implementation consulting and administration of solutions and programs on the Forsta platform
detailed technical design and specification of solutions
development of custom components
on-going technical advice and support
building relationships with client business and technical teams
consulting and administration of solutions for clients
working with third party offshore and onshore partners
technical point of contact with the customer and other team members
assess client technical requirements and provide viable solutions
adhere to PMO and customer's processes for project governance and delivery
ensuring scope is adhered to and informing project team of scope creep
follow the PMO defined Change Order process
work with clients to integrate Forsta technologies into their business applications
manage and conduct solutions QA
assist with client UAT
providing solutions administration and overall on-going project management services
build a relationship with client management and team members
manage all aspects of the on-going post implementation solution services
manage change and resolve conflicts that can impact services and operation of the client solution
adhere to the processes in place for project delivery
provide Forsta platform training and knowledge transfer
How You'll Work.
Team & Collaboration
member of a program team; working with the Global Solutions Team and Product Management; working with other third party offshore and onshore partners; technical point of contact with the customer and other Forsta team members; working with team members, on multiple accounts; works with the assigned Program Manager; Member of the Technical Delivery team
Communication Scope
developed presentation skills
Process & Methodology
project delivery experience, on-going project management services, project governance and delivery adherence, scope adherence, change order process adherence, project delivery process adherence
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