Partner One Capital
Information Technology and Services
TechnicalConsultant
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Consultant at Partner One Capital. Skills: IBM z/OS support, COBOL development, JCL development, Technical consulting. Act as primary contact for technical support. Provide Level 1, 2, and 3 technical support”
Industry & Context.
Troubleshooting; Diagnose incidents; Resolve incidents; Investigate incidents; Analytical thinking
What They're Looking For.
Must Have
2 to 5 years professional experience, Bachelor’s or Master’s degree, French fluent, English professional
Nice to Have
MS Word advanced proficiency, Domain knowledge Output Management, Operational knowledge Output Management, Technical knowledge Output Management
What You'll Do.
Act as primary contact for technical support
and 3 technical support
Diagnose and resolve technical incidents
Resolve application-level incidents
Investigate incidents within modules
Develop and deliver patches
Partner with R&D teams
Partner with product experts
Partner with client operations teams
Provide hands-on implementation assistance
Author technical documentation
Maintain technical documentation
Author operational procedures
Maintain operational procedures
Author knowledge-base articles
Maintain knowledge-base articles
Contribute to support process refinement
Contribute to workflow optimization
Provide L1/L2 support for modern solutions
Assist Services team with document design
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Internal R&D teams; Product experts; Client operations teams; Services team collaboration
Communication Scope
Client-facing communication; Translate technical issues
Full Job Description
**Core Responsibilities** * **Client Relationship Management:** Act as the primary point of contact for technical support inquiries regarding our Output Management software suite. * **Tiered Support:** Provide comprehensive Level 1, 2, and 3 technical support for software solutions running on IBM z/OS (MVS) environments at client sites. * **Troubleshooting & Resolution:** Diagnose and resolve complex technical and application-level incidents reported by clients. * **Patch Development:** Investigate and correct incidents within relevant modules (COBOL, JCL, TSO/ISPF, etc.) to develop and deliver effective patches. * **Cross-Functional Collaboration:** Partner with internal R&D/development teams and product experts, as well as external client operations teams to ensure seamless resolution. * **Quality Assurance:** Define, develop, and execute non-regression test suites to ensure stability. * **Delivery & Implementation:** Deploy patches and provide hands-on assistance to clients during their implementation. * **Technical Documentation:** Author and maintain high-quality technical documentation, operational procedures, and knowledge-base articles. * **Continuous Improvement:** Proactively contribute to the refinement and optimization of support processes and workflows. **Secondary Responsibilities** * **Modern Platform Support:** Provide L1/L2 support for modern software solutions (Windows clients, Windows Servers, or Linux/Kubernetes-based environments). * **Services Collaboration:** Assist the Services team with document design projects using our next-generation software offerings. **Requirements** **Required Technical Skills** * **Mainframe Mastery:** Strong proficiency in the IBM z/OS (MVS) ecosystem. * **Development Languages:** Expert-level knowledge of JCL and COBOL. * **File Management:** Solid understanding of VSAM file management systems. * **Domain Expertise (Preferred):** Operational or technical knowledge of Output Management (e.g., print shop workflows, i
Applying for this Technical Consultant role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Partner One Capital?
Real rants from real employees. Read before you apply.