TechnicalCloudEngineer

## Description Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.   We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?     ## Nature of Work of the Job Contribution Level: As a Technical Cloud Engineer, you will be part of a team responsible for providing operational support to the Keyloop Platform and ensuring that necessary tools, software and processes are put in place to allow the system to scale as operational loads increase. You will be highly analytical and will be an excellent problem solver with the ability to uncover not only the problem but also the root cause. You will have technical skills and will be an outstanding communicator, working not only as a team at times on issues but also coaching others throughout the company. ## Duties and Responsibilities ·Perform initial troubleshooting for all the services - including necessary roll back and restore to maintain the high platform availability ·Good architectural understanding of deployed services to provide early feedback to the engineering team (via Production Readiness checklist). ·Create, maintain, and enhance monitoring, alerting and debugging capabilities ·Collaborate with Engineering and your Technical Escalation team colleagues to implement performance improvements identified through tracking service latency figures, CPU utilization figures, etc. ·Ensure effective communication is maintained with necessary stakeholders and support layers, detailing any changes to services or functionality