LIGHTFEATHER IO LLC
TechnicalBusinessAnalyst-ServiceNow
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optimal for Senior candidates.
“Technical Business Analyst - ServiceNow at LIGHTFEATHER IO LLC. Skills: ServiceNow, Business Analysis, Federal Requirements. Lead client workshops. Elicit business requirements”
Industry & Context.
Gap analysis; Root cause analysis
U. S. citizenship, Secret-level security clearance
What They're Looking For.
Must Have
U. S. Citizenship, Ability to obtain Secret Level security clearance, Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field, 5+ years as Business Analyst, 3+ years dedicated to ServiceNow platform, Proven experience in federal contracting space, Experience in Agile/Scrum environment, Deep knowledge of ServiceNow ITSM, Knowledge of at least one other ServiceNow workflow, Experience with Jira, ServiceNow Agile, or Azure DevOps, Proficiency in Visio, LucidChart, or similar tools, ServiceNow Certified System Administrator (CSA)
Nice to Have
ITIL v4 Foundation (or higher), Project Management Professional (PMP), Agile certifications (CSM, SAFe PO/PM)
What You'll Do.
Lead client workshops
Elicit business requirements
Analyze business requirements
Document business requirements
Translate business needs
Create acceptance criteria
Create functional specifications
Identify legacy process delta
Design Agile processes
Document Agile processes
Distribute Agile processes
Ensure process consistency
Ensure process efficiency
Ensure process alignment
Provide guidance to junior developers
Provide guidance to junior analysts
Foster professional growth
Review functional designs
Visualize service delivery
Advise government stakeholders
Steer away from customization
Ensure functional designs are feasible
Ensure solution designs adhere to federal IT standards
Ensure Section 508 compliance
Ensure FISMA/NIST security controls
Create UAT test scripts
Coordinate UAT testing sessions
Create Standard Operating Procedures
Create Training Decks
How You'll Work.
Team & Collaboration
Technical development teams; Agile/Scrum frameworks; Agile Coach; ServiceNow delivery teams; Junior developers; Junior analysts; System Architects; Government stakeholders; Government personnel
Communication Scope
Client workshops; Focus groups; Technical documentation; Training decks
Process & Methodology
Agile, Scrum
Full Job Description
LightFeather is seeking a Technical ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog.. This is a Full Time, Remote Position. Location: Fully Remote (EST hours) Job Type: Full-time Clearance Requirement: U. S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance Responsibilities Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals. Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks. Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality. Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. Ensure these processes drive consistency, efficiency, and alignment across the broader program. Review all user stories and requirements for accuracy, completeness, and ambiguity. Ensure every story meets the team's "Definition of Ready" before it is approved for sprint planning. Provide guidance and mentorship to junior developers and junior analysts. Help them understand business context, federal domain constraints, and ServiceNow best practices to foster their professional growth. Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery te
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