Roche
TechnicalBusinessAnalystEurope
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Business Analyst Europe at Roche. Skills: Customer Identity, Access Management, Business Analysis, Requirements Management. Gather business requirements. Translate business needs into requirements”
What You'll Achieve.
Ensure scalable, secure, and user-centric CIAM solutions; Ensure requirements are traceable through delivery, testing, and implementation; Ensure customer identity processes reflect governance, auditability, and security expectations; Simplify CIAM processes and customer journeys
Industry & Context.
analytical and problem-solving skills; Challenge and refine requirements to ensure clarity, feasibility, and business value
What They're Looking For.
Must Have
Proven experience as a Business Analyst, Technical Business Analyst, Product Analyst, or similar role, Experience in Identity & Access Management, Customer Identity, digital platforms, or customer-facing systems, Experience working in enterprise delivery environments with multiple stakeholders, understanding of CIAM concepts such as registration, authentication, SSO, MFA, consent, profile lifecycle, and access control, Ability to interpret APIs, system integrations, data flows, and technical dependencies, analytical and problem-solving skills, Excellent communication and facilitation capabilities, stakeholder management and influencing skills, Structured, proactive, and delivery-oriented mindset, Ability to work independently and within cross-functional teams
Nice to Have
Experience in regulated industries such as healthcare, life sciences, finance, or similar sectors, Experience with GxP processes and Computer System Validation (CSV) frameworks, Familiarity with ITIL processes and service management practices, Hands-on experience working with ServiceNow, Experience in Agile / Scrum delivery models, Certifications such as CBAP, PMI-PBA, Agile BA, Scrum, or equivalent are an advantage
What You'll Do.
Gather business requirements
Translate business needs into requirements
Challenge and refine requirements
Support prioritization of demand
Work with architects and engineers
Support design discussions
Ensure requirements traceability
Participate in release planning
Engage with stakeholders
Communicate progress and risks
Build alignment across groups
Support alignment with privacy requirements
Ensure processes reflect governance
Contribute to control documentation
Identify pain points and inefficiencies
Stay informed on CIAM trends
How You'll Work.
Team & Collaboration
Act as bridge between business and technical teams; Work closely with architects, engineers, and product teams; Engage with business, security, legal, compliance, digital, and IT stakeholders; Work within cross-functional teams
Communication Scope
Excellent communication and facilitation capabilities; Communicate progress, risks, dependencies, and options clearly to technical and non-technical audiences
Process & Methodology
Support prioritization of demand, backlog items, and roadmap initiatives, Participate in release planning, change activities, and deployment readiness
Full Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position ****Job Description / Description of the Area**** We are seeking a skilled and motivated Technical Business Analyst with experience in Customer Identity & Access Management (CIAM) to support the delivery and continuous improvement of customer identity services. The successful candidate will act as the bridge between business stakeholders and technical teams, translating business needs into clear requirements and ensuring scalable, secure, and user-centric CIAM solutions. This role combines business analysis, technical understanding, stakeholder engagement, and delivery support in a complex enterprise environment. ### ****Key Responsibilities**** Business Analysis and Requirements Management * Gather, analyze, and document business requirements related to customer identity, registration, authentication, consent, profile management, and access journeys. * Translate business needs into functional and technical requirements, user stories, process flows, and acceptance criteria. * Challenge and refine requirements to ensure clarity, feasibility, and business value. * Support prioritization of demand, backlog items, and roadmap initiatives. Solution Design and Delivery Support * Work closely with architects, engineers, and product teams to shape fit-for-purpose CIAM solutions. * Support design discussions by bringing process, customer journey, and business context. * Ensure requirements are traceable through delivery, testing, and implementation. * Participate in release planning, change activities,
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