Trustonic

Technology

TechnicalAuthor

£45–65k ~AI est. Winnersh, United Kingdom; United Kingdom FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Technical Author at Trustonic. Skills: Technical documentation, Docs-as-Code, Content migration, Knowledge management. Own and maintain technical documentation. Migrate existing and legacy documentation”

Industry & Context.

Technology
Problems you'll solve

Identify documentation gaps; Identify documentation improvements

What They're Looking For.

Must Have

Clear and structured communicator, Collaborative and comfortable working across teams, Highly organised, detail-oriented, and proactive, Comfortable operating in a fast-moving, distributed, and evolving environment, Experience creating structured technical documentation

Nice to Have

Documenting telecoms solutions, Documenting device management solutions, Documenting security solutions, Docs-as-Code tooling familiarity, Version control systems familiarity, Documentation pipelines familiarity, Supporting documentation needs for sales teams, Supporting documentation needs for partner teams, Supporting documentation needs for commercial teams

What You'll Do.

Own and maintain technical documentation

Migrate existing and legacy documentation

and maintainable documentation

Ensure documentation is delivered

Maintain a single source of truth

Capture and validate content

Engage early in product development

and delivery use cases

Simplify complex concepts into usable content

Structure documentation to support AI-assisted querying

Contribute to scalable documentation processes

Support evolution of documentation tooling

Use Aha! Ideas to capture needs

Ensure documentation supports customer onboarding

Ensure documentation supports operational delivery

Ensure documentation supports support processes

Ensure documentation supports partner enablement

Contribute to improving user experience

How You'll Work.

Team & Collaboration

Product teams; Engineering teams; Support teams; Delivery teams; Commercial teams; Global teams

Communication Scope

Technical writing; Written communication

Process & Methodology

Agile, Product-led

Full Job Description

Who we are... At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth. We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure. Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’. We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team. Click [here ](https://www.trustonic.com/wp-content/uploads/2022/03/Trustonic-culture-code-Oct-2021.pdf)if you would like to find out more about Trustonic's culture code. If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you! A bit about the team and what you’ll deliver... We are entering the next phase of our documentation journey, moving to a modern Docs-as-Code model that creates a single source of truth for the Trustonic Telecoms SaaS Platform. We are looking for a Technical Author who will will play a key role within the global Product team, working closely with Product Management and Engineering from the very start of the product lifecycle. Documentation is treated as a core product deliverable — ensuring customers, internal teams, and our partner network always have access to accurate, trusted, and up-to-date information. This is an opportunity to help shape how documentation is created, maintained,

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