Trustonic
Technology
TechnicalAuthor
Neural analysis suggests this role is
optimal for mid candidates.
“Technical Author at Trustonic. Skills: Technical documentation, Docs-as-Code, Content migration, Knowledge management. Own and maintain technical documentation. Migrate existing and legacy documentation”
Industry & Context.
Identify documentation gaps; Identify documentation improvements
What They're Looking For.
Must Have
Clear and structured communicator, Collaborative and comfortable working across teams, Highly organised, detail-oriented, and proactive, Comfortable operating in a fast-moving, distributed, and evolving environment, Experience creating structured technical documentation
Nice to Have
Documenting telecoms solutions, Documenting device management solutions, Documenting security solutions, Docs-as-Code tooling familiarity, Version control systems familiarity, Documentation pipelines familiarity, Supporting documentation needs for sales teams, Supporting documentation needs for partner teams, Supporting documentation needs for commercial teams
What You'll Do.
Own and maintain technical documentation
Migrate existing and legacy documentation
and maintainable documentation
Ensure documentation is delivered
Maintain a single source of truth
Capture and validate content
Engage early in product development
and delivery use cases
Simplify complex concepts into usable content
Structure documentation to support AI-assisted querying
Contribute to scalable documentation processes
Support evolution of documentation tooling
Use Aha! Ideas to capture needs
Ensure documentation supports customer onboarding
Ensure documentation supports operational delivery
Ensure documentation supports support processes
Ensure documentation supports partner enablement
Contribute to improving user experience
How You'll Work.
Team & Collaboration
Product teams; Engineering teams; Support teams; Delivery teams; Commercial teams; Global teams
Communication Scope
Technical writing; Written communication
Process & Methodology
Agile, Product-led
Full Job Description
Who we are... At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth. We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure. Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’. We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team. Click [here ](https://www.trustonic.com/wp-content/uploads/2022/03/Trustonic-culture-code-Oct-2021.pdf)if you would like to find out more about Trustonic's culture code. If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you! A bit about the team and what you’ll deliver... We are entering the next phase of our documentation journey, moving to a modern Docs-as-Code model that creates a single source of truth for the Trustonic Telecoms SaaS Platform. We are looking for a Technical Author who will will play a key role within the global Product team, working closely with Product Management and Engineering from the very start of the product lifecycle. Documentation is treated as a core product deliverable — ensuring customers, internal teams, and our partner network always have access to accurate, trusted, and up-to-date information. This is an opportunity to help shape how documentation is created, maintained,
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