Trustonic
SaaS
TechnicalAuthor
Neural analysis suggests this role is
optimal for mid candidates.
“Technical Author at Trustonic. Skills: Technical writing, Markdown, Docs-as-Code. Own and maintain technical documentation. Migrate existing and legacy documentation”
What You'll Achieve.
Ensure customers, internal teams, and our partner network always have access to accurate, trusted, and up-to-date information; Help transition legacy content into structured Markdown repositories; Close documentation gaps with high-quality technical content; Embed documentation into modern product development workflows; Support AI-driven querying, internal knowledge systems, and multi-format outputs; Ensure documentation remains scalable, maintainable, and aligned with the evolution of the platform; Improve the visibility, accessibility, and consistency of technical information across the business; Support the evolution of documentation tooling, repositories, and publishing practices; Ensure documentation supports customer onboarding, operational delivery, support processes, and partner enablement; Contribute to improving the overall customer and internal user experience through better knowledge accessibility
Industry & Context.
Solutions-focused
What They're Looking For.
Must Have
Experience working as a Technical Author or Technical Writer within a SaaS, platform, or technical environment, Hands-on experience working with Markdown language and modern writing and authoring tools, Experience collaborating directly with engineers, product managers, and technical stakeholders and working effectively within distributed or remote teams, Experience creating structured technical documentation for both internal and external audiences, Understanding of modern technical documentation practices and structured content management, Awareness of documentation workflows within Agile or product-led environments, Understanding of how documentation supports customer success, operational delivery, and product adoption, Awareness of AI-assisted knowledge management and reusable content structures, Excellent written communication and technical writing skills, Ability to simplify complex technical concepts into clear, user-friendly documentation, stakeholder collaboration and relationship management skills, Ability to work independently while contributing effectively within cross-functional teams, attention to detail and commitment to documentation quality and accuracy, Ability to prioritise effectively in a fast-paced, evolving environment
Nice to Have
Experience documenting telecoms, device management, or security solutions, Familiarity with Docs-as-Code tooling, version control systems, or documentation pipelines, Experience supporting documentation needs for sales, partner, or field-based commercial teams
What You'll Do.
Own and maintain technical documentation
Migrate existing and legacy documentation
and maintainable documentation
Ensure documentation is delivered alongside platform features
Maintain a single source of truth
Work closely with Product
Engage early in the product development lifecycle
Support real-world customer
and delivery use cases
Collaborate directly with engineers and technical stakeholders
Structure documentation to support AI-assisted querying
Help improve the visibility
Contribute to scalable documentation processes
Support the evolution of documentation tooling
Use Aha! Ideas to capture
and track documentation needs
Ensure documentation supports customer onboarding
Contribute to improving the overall customer and internal user experience
How You'll Work.
Team & Collaboration
Work closely with Product Management and Engineering; Collaborate with Product, Engineering, Support, Delivery, and Commercial teams; Collaborate directly with engineers and technical stakeholders; Contribute effectively within cross-functional teams
Communication Scope
Clear and structured communicator; Written communication; Technical writing skills; Simplify complex technical concepts
Full Job Description
Who we are... At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth. We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure. Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’. We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team. Click [here ](https://www.trustonic.com/wp-content/uploads/2022/03/Trustonic-culture-code-Oct-2021.pdf)if you would like to find out more about Trustonic's culture code. If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you! A bit about the team and what you’ll deliver... We are entering the next phase of our documentation journey, moving to a modern Docs-as-Code model that creates a single source of truth for the Trustonic Telecoms SaaS Platform. We are looking for a Technical Author who will will play a key role within the global Product team, working closely with Product Management and Engineering from the very start of the product lifecycle. Documentation is treated as a core product deliverable — ensuring customers, internal teams, and our partner network always have access to accurate, trusted, and up-to-date information. This is an opportunity to help shape how documentation is created, maintained,
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