ClearBank
ClearBank Group Holdings
TechnicalAuthor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Author at ClearBank. Skills: Technical documentation, API schemas, Collaboration. Create and maintain technical documentation. Create and maintain procedure guides”
What You'll Achieve.
Accelerate client onboarding and integration; Reduce back-and-forth queries
Industry & Context.
Solve issues in the moment; Focus on solutions and positive outcomes
Not able to sponsor applicants for immigration purposes
What They're Looking For.
Must Have
Experience of working with API schemas, Experience writing with clarity, readability, and precision, The ability to be an active, engaged collaborator, Confidence working with development environments and contexts, The ability to distil abstract models into understandable visual diagrams
Nice to Have
Experience programming, especially in C#
What You'll Do.
Create and maintain technical documentation
Create and maintain procedure guides
Write customer emails
Translate technical requirements
Collaborate with teams
Manage documentation updates
Improve documentation standards
How You'll Work.
Team & Collaboration
Collaborate with Product, Engineering, Client Services, and API teams; Active, engaged collaborator; Develop strong, trusting relationships
Communication Scope
Clear, accurate, and user-friendly documentation; Clear and accessible customer emails
Full Job Description
Trust unlocks our greatest potential. For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution. What happens when you know you’re inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We’re not expected to earn it, but we are expected not to break it. We’re trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that ‘can’ doesn’t always mean you ‘should’. What you can expect: ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank. If that excites you, how about joining our Client Services team as a Technical Author? Reporting to the Client Complaint Manager, you will be creating clear, accurate and user-friendly documentation to enable our clients to integrate with our products across different platforms in a self-service manner. You will work closely with Product and Engineering teams to translate complex technical requirements into accessible content such as API documentation, customer emails, and procedure guides, ensuring documentation is complete, up to date, and aligned with product delivery and lifecycle processes. Your role includes: - Creating and maintaining clear, accurate, and consistent technical documentation on the ClearBank Developer Portal to support client integration with ClearBank APIs - Creating and maintaining step-by-step procedure guides to assist clients with using the ClearBank Portal - Writing clear and accessible customer emails for product updates - Translating complex
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