Salesforce

SaaS

TechnicalArchitectDirector,ProfessionalServices

Sydney, New South Wales, Australia FULL TIME Remote Friendly
The Brief

“Technical Architect Director, Professional Services at Salesforce. Skills: Technical Architecture Director, AI CRM, Agentic Enterprise transformation, Salesforce platform expertise, AI governance. Serve as a trusted advisor to clients, helping them navigate their journey to becoming an Agentic Enterprise through Agentforce, Data Cloud, and the broader Salesforce platform. Lead enterprise-level Technical Architecture and Governance, ensuring solutions are AI-ready, scalable, and aligned to Salesf”

What You'll Achieve.

Unlock transformational value from the Salesforce platform; Become Agentic Enterprises; Automate workflows; Personalize experiences at scale; Drive measurable outcomes; Unlock end-to-end business value; Drive measurable business outcomes; Minimize technical debt; Ensure trust and security underpin every solution; Quantify the ROI of agentic transformations

Industry & Context.

SaaS
Problems you'll solve

Analyze business processes; Design business processes; Optimize business processes; Navigate ambiguity; Drive to solutions; Negotiate solutions to complex problems

What They're Looking For.

Must Have

Enterprise architecture or consulting experience, with a focus on large-scale platform transformations, Hands-on experience or deep familiarity with Salesforce platform architecture, including one or more of: Agentforce, Data Cloud, MuleSoft, Service Cloud, or Sales Cloud, application design skills combined with expertise in data, integration, and security architecture — particularly in AI-enabled and agentic contexts, Experience in Operating Model design for AI-driven organizations, Experience designing solutions that incorporate AI and/or LLM technologies, including agent orchestration, prompt design, and automated workflow, presentation able to effectively present and defend a point of view to executive and C-level audiences, Proven ability to analyze, design, and optimize business processes via technology and integration, communication skills, both written and verbal, with the ability to translate complex technical concepts for diverse audiences, Resourceful, entrepreneurial thinker who can navigate ambiguity and drive to solutions, Experience leading and managing cross-functional teams

Nice to Have

Experience with Salesforce Agentforce, Data Cloud, and/or MuleSoft on enterprise-scale engagements, Familiarity with AI governance frameworks, responsible AI principles, and enterprise AI strategy, Experience with DevOps, CI/CD, and platform security best practices in a Salesforce context, Prior experience in a Big 4 or equivalent consulting environment

What You'll Do.

Serve as a trusted advisor to clients

helping them navigate their journey to becoming an Agentic Enterprise through Agentforce

and the broader Salesforce platform

Lead enterprise-level Technical Architecture and Governance

ensuring solutions are AI-ready

and aligned to Salesforce's Well-Architected Framework

Architect and govern solutions that integrate Agentforce

and multi-cloud Salesforce capabilities to unlock end-to-end business value

Guide customers and colleagues in rationalizing and deploying emerging AI technologies — including agentic AI

and autonomous workflows — that drive measurable business outcomes

Identify and lead internal critical initiatives to grow the consulting contribute thought leadership on AI architecture

and the agentic enterprise

Contribute to a program vision while advising on enabling technologies

with a focus on Agentforce

and MuleSoft Agent Fabric

Work closely with Delivery Managers

and clients to architect solutions that are extendable

and built to minimize technical debt

Proactively identify and manage risk

and drive issues through to full resolution

Manage customer expectations and negotiate solutions to complex problems with customers and third-party partners

Champion AI governance and responsible AI practices in enterprise architecture

ensuring trust and security underpin every solution

Define multi-year platform roadmaps that align technical debt reduction with AI-readiness

Partnering with Customers to quantify the ROI of agentic transformations

How You'll Work.

Team & Collaboration

Work closely with Delivery Managers, Solution Architects, and clients; Guide customers and colleagues; Lead and manage cross-functional teams

Communication Scope

Effectively present and defend a point of view to executive and C-level audiences; Translate complex technical concepts for diverse audiences

Process & Methodology

Manage risk, Drive issues through to full resolution

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