Salesforce
SaaS
TechnicalArchitectDirector,ProfessionalServices
Neural analysis suggests this role is
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“Technical Architect Director, Professional Services at Salesforce. Skills: Technical Architecture Director, AI CRM, Agentic Enterprise transformation, Salesforce platform expertise, AI governance. Serve as a trusted advisor to clients, helping them navigate their journey to becoming an Agentic Enterprise through Agentforce, Data Cloud, and the broader Salesforce platform. Lead enterprise-level Technical Architecture and Governance, ensuring solutions are AI-ready, scalable, and aligned to Salesf”
What You'll Achieve.
Unlock transformational value from the Salesforce platform; Become Agentic Enterprises; Automate workflows; Personalize experiences at scale; Drive measurable outcomes; Unlock end-to-end business value; Drive measurable business outcomes; Minimize technical debt; Ensure trust and security underpin every solution; Quantify the ROI of agentic transformations
Industry & Context.
Analyze business processes; Design business processes; Optimize business processes; Navigate ambiguity; Drive to solutions; Negotiate solutions to complex problems
What They're Looking For.
Must Have
Enterprise architecture or consulting experience, with a focus on large-scale platform transformations, Hands-on experience or deep familiarity with Salesforce platform architecture, including one or more of: Agentforce, Data Cloud, MuleSoft, Service Cloud, or Sales Cloud, application design skills combined with expertise in data, integration, and security architecture — particularly in AI-enabled and agentic contexts, Experience in Operating Model design for AI-driven organizations, Experience designing solutions that incorporate AI and/or LLM technologies, including agent orchestration, prompt design, and automated workflow, presentation able to effectively present and defend a point of view to executive and C-level audiences, Proven ability to analyze, design, and optimize business processes via technology and integration, communication skills, both written and verbal, with the ability to translate complex technical concepts for diverse audiences, Resourceful, entrepreneurial thinker who can navigate ambiguity and drive to solutions, Experience leading and managing cross-functional teams
Nice to Have
Experience with Salesforce Agentforce, Data Cloud, and/or MuleSoft on enterprise-scale engagements, Familiarity with AI governance frameworks, responsible AI principles, and enterprise AI strategy, Experience with DevOps, CI/CD, and platform security best practices in a Salesforce context, Prior experience in a Big 4 or equivalent consulting environment
What You'll Do.
Serve as a trusted advisor to clients
helping them navigate their journey to becoming an Agentic Enterprise through Agentforce
and the broader Salesforce platform
Lead enterprise-level Technical Architecture and Governance
ensuring solutions are AI-ready
and aligned to Salesforce's Well-Architected Framework
Architect and govern solutions that integrate Agentforce
and multi-cloud Salesforce capabilities to unlock end-to-end business value
Guide customers and colleagues in rationalizing and deploying emerging AI technologies — including agentic AI
and autonomous workflows — that drive measurable business outcomes
Identify and lead internal critical initiatives to grow the consulting contribute thought leadership on AI architecture
and the agentic enterprise
Contribute to a program vision while advising on enabling technologies
with a focus on Agentforce
and MuleSoft Agent Fabric
Work closely with Delivery Managers
and clients to architect solutions that are extendable
and built to minimize technical debt
Proactively identify and manage risk
and drive issues through to full resolution
Manage customer expectations and negotiate solutions to complex problems with customers and third-party partners
Champion AI governance and responsible AI practices in enterprise architecture
ensuring trust and security underpin every solution
Define multi-year platform roadmaps that align technical debt reduction with AI-readiness
Partnering with Customers to quantify the ROI of agentic transformations
How You'll Work.
Team & Collaboration
Work closely with Delivery Managers, Solution Architects, and clients; Guide customers and colleagues; Lead and manage cross-functional teams
Communication Scope
Effectively present and defend a point of view to executive and C-level audiences; Translate complex technical concepts for diverse audiences
Process & Methodology
Manage risk, Drive issues through to full resolution
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. **Job Description — Technical Architecture Director, Professional Services** Salesforce Professional Services empowers the world's most complex enterprises to unlock transformational value from the Salesforce platform — including the rapidly evolving frontier of AI-powered business transformation. As trusted advisors and innovators, we work hand-in-hand with customers to help them become **Agentic Enterprises** : organizations where AI agents work alongside humans to automate workflows, personalize experiences at scale, and drive measurable outcomes. **Responsibilities** Salesforce Professional Services is looking for a **Technical Architecture Director**. In this role, you will serve as a strategic advisor and Salesforce platform expert to the company's largest, most complex enterprise customers — guiding them through their AI and agentic transformation journey. Key responsibilities include: * Serve as a trusted advisor to clients, helping them navigate their journey to becoming an Agentic Enterprise through Agentforce, Data Cloud, and the broader Salesforce platform * Lead enterprise-level Technical Architecture and Governance, ensuring solutions are
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