TechnicalApplicationSupportAnalyst

**Technical Application Support Analyst (Tier 2–3)** **Pay:** $35/hr – $38/hr **Location:** Onsite in **Tallahassee, FL** **Schedule:** Standard business hours with occasional backup support coverage **Overview** This role serves as an escalation point for vendor-supported and business-critical applications. You’ll work closely with end users, internal IT teams, and third‑party vendors to resolve issues, manage support cases, and improve application reliability and support processes. **Key Responsibilities** * Provide Tier 2 and Tier 3 support for vendor-hosted and business-critical applications * Coordinate troubleshooting between users, internal IT teams, and software vendors * Track and manage vendor support cases through resolution using a ticketing system * Troubleshoot issues across Windows OS, Microsoft 365, Active Directory, VPNs, printers, peripherals, and remote access tools * Analyze recurring issues and recommend operational or technical improvements * Maintain accurate documentation in ticketing and knowledge management systems * Escalate high-impact or unresolved issues as appropriate and communicate status professionally **Vendor & Application Support** * Work directly with third-party software vendors and external support providers * Assist with gathering technical and business requirements for RFQs and vendor evaluations * Review vendor documentation, proposals, support models, and escalation processes **Required Qualifications** * Bachelor’s degree in Computer Science, Information Systems, or related field **OR** four (4) years of equivalent experience * Four (4) years of IT support, help desk, or application support experience * Experience supporting vendor-hosted or third-party applications * Experience with ServiceNow or similar ticketing systems * Working knowledge of Windows OS, Microsoft 365, Active Directory, networking basics, and VPNs * Experience in Tier 2, Tier 3, or escalation support roles * One or more IT certifications (CompTIA, Micr