TechnicalApplicationSpecialist

## **JOB DESCRIPTION:** ### **The role** The Application Specialist supports the sales process and maximizes customer value through **pre‑sales and post‑sales technical support and education**. This role is essential in building strong customer relationships, ensuring high satisfaction levels, and acting as a trusted **brand ambassador for Abbott**. You will work closely with Sales Representatives, Sales Managers, Scientific Liaison and office‑based teams to drive commercial success and organic growth. ### **Customer scope** You will support a broad range of customer segments, including: * Public and private hospitals * Centralized and core laboratories * Emergency Departments and other hospital units * ### **Key responsibilities** **Pre‑sales to post‑sales customer activities** * Partner with the sales team to execute pre‑sales activities, including identification of technical stakeholders, product demonstrations, user trials, and tailored connectivity solutions * Develop, adapt and track educational materials; capture and communicate evaluation outcomes * Plan and execute new customer implementations, including workflow adaptation, device installation, connectivity setup, user training and post‑installation follow‑up * Provide technical support to customers, including troubleshooting, software updates, new connectivity solutions and additional training * Assess when to manage issues directly or escalate to European Technical Support, ensuring follow‑up until full resolution **Ongoing collaboration** * Act as a link between the Commercial team and Informatics to stay aligned on connectivity solutions * Work closely with office teams to ensure documentation and procedures are accurate, compliant and properly recorded in the CRM system * Share technical knowledge with the sales team to strengthen customer value and competitive differentiation (tips, best practices, device functionality) * Support Sales and Management on strategic priorities and key accounts, proactiv