TechnicalApplicationSpecialist

## **JOB DESCRIPTION:** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. **Major Responsibilities:** * Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships. * Deliver customer operator training in Abbott facilities or on-site * Perform new instrument and assay implementations through to Test-of–Record * Provide on-site assay investigation and troubleshooting related to instruments, software reagents and experimental designed * Provide operator training and coaching on assay and instrument (hardware and software) * Prepare technical documents and reports for implementation, training, and investigations * Connect and integrate available or customize technologies to cater customers’ needs, take lead in technical discussions, analyze their needs, and propose relevant product and solution offerings * Host user meetings, workshops, seminars to update products information on instrumentation and support * Track assay issues and escalation cases for reporting and work closely with global teams to maintain records and solve issues * Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry. * Work closely with other TAS and Service team to seek feedback and scope out potential lot issues *