Technical Analyst
Healthcare
TechnicalAnalyst-SRE
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Analyst - SRE at Technical Analyst. Skills: Site Reliability Engineering, Observability, AI/AIOps, Incident response. Integrate enterprise observability. Align enterprise observability”
Industry & Context.
Analytical problem-solving; Root cause analysis
1 day per week in office
What They're Looking For.
Must Have
3+ years SRE experience, 3+ years infrastructure engineering experience, 3+ years platform operations experience, 3+ years DevOps experience, Hands-on enterprise observability experience, Hands-on monitoring platforms experience, Hands-on event management experience, Hands-on ITSM/ticketing systems experience, Hands-on operational dashboards experience, One scripting language experience, AI/AIOps tools experience, Telemetry experience, Logs experience, Traces experience, Alert correlation experience, Incident response processes experience, Bachelor's degree in Computer Science, Bachelor's degree in Information Technology, Equivalent education and experience, Communication skills, Analytical problem-solving skills, Working knowledge of ITIL fundamentals
Nice to Have
SRE experience, DevOps experience, Cloud experience, Observability healthcare payer experience, Health plan experience, Agile/Scrum experience, Partnering with engineering teams experience, AI/ML operations tooling experience, CI/CD pipelines experience, Infrastructure-as-code experience, CMDB experience, Service dependency mapping experience, Log aggregation platforms experience, SIEM platforms experience, Distributed systems reliability experience, Chaos engineering experience, Report/dashboard authoring experience, Data modeling experience
What You'll Do.
Integrate enterprise observability
Align enterprise observability
Ensure monitoring conforms to policies
Define reliability policies
Define SLO/SLA targets
Own service dependency map
Own asset criticality model
Identify tier-1 assets
Identify failover mechanisms
Identify single points of failure
Establish end-user experience monitoring
Detect member experience breaks
Detect provider experience breaks
Leverage AI/AIOps tooling
Automate incident triage
Perform root cause analysis
Execute automated runbooks
Detect predictive anomalies
Drive self-healing remediation
Define SLOs for platform reliability
Track SLOs for platform reliability
Define business-aligned targets
Build MTTR dashboards
Build reliability dashboards
Track platform health
Track incident trends
Track perfect-day streaks
Track vendor SLA compliance
How You'll Work.
Team & Collaboration
Observability engineering; Internal development teams; Business stakeholders; Engineering teams; Agile/Scrum teams
Communication Scope
Communication
Process & Methodology
Agile, Scrum, ITIL fundamentals, Incident management, Change management, Problem management
Full Job Description
At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve. Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there’s no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team Blue, you’ll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community. This is a Technical Analyst role with a Site Reliability focus — a position that intentionally walks the line between engineer and analyst. The ideal candidate has a technology background, is articulate, understands data, and can wield tooling, while bringing the analytical discipline to take all of the logging, alerts, and telemetry the organization has built and turn it into a process. The Technical Analyst is responsible for building and maintaining the observability framework across vendor-managed and internal platforms, defining SLO/SLA measurement strategies, driving MTTR reduction, leading incident response, and ensuring platform reliability at enterprise scale. This role sits as the connective tissue between observability engineering, internal development teams, and business stakeholders — pulling telemetry together, establishing metrics, and driving the improvement process that holds system owners accountable for resilience. AI is a core part of the operating model — not an add-on. The Technical Analyst is expected to understand our technology stack and actively leverage AI and AIOps tooling to enhance, demonstrate, and fix issues — automating incident triage, correlating alerts, generating runbooks, accelerating root cause analysis, and driving self-healing remediation — so engineers don’t get paged at 2am for problems AI can resolve. The role combines observability expertise w
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