Experian
data and technology
TechnicalAnalyst
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Technical Analyst at Experian. Skills: 2nd line Technical and Business related product support, DA Core DA product set, investigate & resolve, requirements definition and implementation, system optimizations, SQL, groovy scripts. Provision of advanced support and consultancy for DA Clients, Experian Regional Delivery teams and Global functions to support achievement of their goals and service delivery within Service level agreement.. Ensure systems are available and performing following requirem”
What You'll Achieve.
contributing to customer service levels; support achievement of their goals and service delivery within Service level agreement; Ensure systems are available and performing following requirements; restore service following Service level agreement; minimizing the impact to the client of system failure; Ensure quality and accuracy of own work
Industry & Context.
solving data and analysing problems; Investigate complex production issues; Identify root cause and propose solutions
24 x 7 application support as part of a team rotation.
What They're Looking For.
Must Have
Approximately 3 years of working experience in the field of application / customer support, Good SQL knowledge, Working in a client-facing attend client calls to resolve incidents or provide consultancy on client requirements
Nice to Have
IT Degree or equivalent certification/knowledge, Solid knowledge of application support (SQL, WINDOWS platforms), Third party software understanding, Appreciate of relational database management systems (RDBMS) theory
What You'll Do.
Provision of advanced support and consultancy for DA Clients
Experian Regional Delivery teams and Global functions to support achievement of their goals and service delivery within Service level agreement.
Ensure systems are available and performing following requirements including support of internal environments and systems.
Investigate complex production issues
recreating problems and utilising trace files and error diagnostics.
Provide full permanent solutions and
as agreed with the client
temporary workarounds to restore service following Service level agreement.
Ensure all system documentation is kept up to date and reflects any changes made
Communicate to all partners on the status and progress of the investigation with clear actions and timescales
Provide 24 x 7 application support as part of a team rotation.
Provide support to various clients and markets across the EMAP region.
Perform changes within the Technical Area ie: config
Test Software releases following documented procedures and resolve any subsequent client queries.
Ensure quality and accuracy of own work by following Team procedures and processes.
How You'll Work.
Team & Collaboration
Support and respect all team members; friendly environment; recognized team spirit
Communication Scope
Communicate to all partners on the status and progress of the investigation with clear actions and timescales
Full Job Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. About the role: Experian is looking for a motivated Technical Analyst to join our team. You will work in DA Application Support contributing to customer service levels by providing 2nd line Technical and Business related product support to clients using the Experian Core DA product set. Your work will include dealing with live product configuration incidents (including investigate & resolve), system enhancements (requirements definition and implementation) and system optimizations. You will be reporting to the EMEA Service Operations Manager. What You'll Do: * Provision of advanced support and consultancy for DA Clients, Experian Regional Delivery teams and Global functions to support achievement of their goals and service delivery within Service level agreement. This does not limit itself to system failure and may make general technical requests. * Ensure systems are available and performing following requirements including support of internal environments and systems. * Investigate complex production issues, recreating problems and utilising trace files and error diagnostics. Identify root cause
Applying for this Technical Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Experian?
Real rants from real employees. Read before you apply.