TechnicalAnalyst

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. About the role: Experian is looking for a motivated Technical Analyst to join our team. You will work in DA Application Support contributing to customer service levels by providing 2nd line Technical and Business related product support to clients using the Experian Core DA product set. Your work will include dealing with live product configuration incidents (including investigate & resolve), system enhancements (requirements definition and implementation) and system optimizations. You will be reporting to the EMEA Service Operations Manager. What You'll Do: * Provision of advanced support and consultancy for DA Clients, Experian Regional Delivery teams and Global functions to support achievement of their goals and service delivery within Service level agreement. This does not limit itself to system failure and may make general technical requests. * Ensure systems are available and performing following requirements including support of internal environments and systems. * Investigate complex production issues, recreating problems and utilising trace files and error diagnostics. Identify root cause