arcee. ai
TechnicalAIAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical AI Account Manager at arcee. ai. Skills: Customer Success, Technical Account Management, Solution Engineering, AI Platform. Manage customer relationships. Support customer onboarding”
What You'll Achieve.
grow strategic customer relationships; deepen customer engagement over time; renewals; expansion opportunities; long-term account growth
Industry & Context.
problem-solving skills
significant travel, regular time spent working onsite with internal teams, customers, and partners
What They're Looking For.
Must Have
Customer Success experience, Technical Account Management experience, Solutions Engineering experience, technical sales experience, communication skills with both technical and business stakeholders, managing multiple customer relationships and projects simultaneously, organizational skills, operational skills, problem-solving skills, Ability to operate independently in a fast-moving startup environment
Nice to Have
Experience working with AI infrastructure, model deployment workflows experience, technical enterprise customers experience, cloud platforms familiarity, Kubernetes familiarity, modern infrastructure environments familiarity, enterprise onboarding experience, implementation processes experience, Startup experience, high-growth company experience
What You'll Do.
Manage customer relationships
Support customer onboarding
Support deployment coordination
Support account management
Help customers navigate technical requirements
Identify solutions for AI workloads
Act as liaison between customers and internal teams
Monitor account health
Monitor customer adoption
Monitor engagement trends
Partner with GTM leadership on renewals
Partner with GTM leadership on expansion opportunities
Partner with GTM leadership on account growth
Serve as point of contact for customer questions
Serve as point of contact for escalations
Serve as point of contact for operational coordination
Help build scalable processes
How You'll Work.
Team & Collaboration
coordinating across internal teams; liaison between customers and internal Engineering, Research, Product, and Operations teams
Communication Scope
communication skills with both technical and business stakeholders
Full Job Description
Technical AI Account Manager Role Overview We’re looking for a customer-facing Technical AI Account Manager to support and grow strategic customer relationships across our AI platform and infrastructure offerings. This role combines elements of Customer Success, technical account management, and solution-oriented sales. The ideal candidate is comfortable working directly with technical stakeholders, helping customers navigate AI infrastructure and deployment needs, coordinating across internal teams, and identifying opportunities to deepen customer engagement over time. This person will serve as a trusted partner to customers throughout onboarding, deployment, and ongoing adoption. Responsibilities Manage day-to-day relationships with strategic customers and partners Support customer onboarding, deployment coordination, and ongoing account management Help customers navigate technical requirements and identify the right solutions for their AI workloads and use cases Act as a liaison between customers and internal Engineering, Research, Product, and Operations teams Monitor account health, customer adoption, and engagement trends Partner with GTM leadership on renewals, expansion opportunities, and long-term account growth Serve as a point of contact for customer questions, escalations, and operational coordination Help build scalable processes around customer onboarding, deployment coordination, and account management Maintain strong visibility into customer goals, timelines, and technical priorities Qualifications Experience in Customer Success, Technical Account Management, Solutions Engineering, or technical sales Familiarity with AI/ML platforms, cloud infrastructure, developer tools, or enterprise software environments Strong communication skills with both technical and business stakeholders Comfortable managing multiple customer relationships and projects simultaneously Strong organizational, operational, and problem-solving skills Ability to operate independen
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