Obsidian Security
SaaS Security
TechnicalAccountManager-WestCoast
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Account Manager - West Coast at Obsidian Security. Skills: Customer Success, SaaS Security, Technical Account Management. Drive customer value within Obsidian platform. Provide technical advice on Obsidian solutions”
What You'll Achieve.
Reduce risk; Detect and respond to threats; Prevent breaches; Improve customer understanding and usage; Enable customers to be successful
Industry & Context.
Willingness to travel occasionally (not expected to exceed 5%)
What They're Looking For.
Must Have
Experience in building and managing customer relationships, Experience with cybersecurity, Ability to prioritize and manage multiple requests while delivering results, Experience administering and configuring SaaS applications, Experience interacting with APIs, integrations, and middleware, An understanding of common web authentication methods
Nice to Have
Experience with Cloud and SaaS security concerns, Versed in software engineering (Python), Experience with cybersecurity solution stacks, Experience in incident response, threat triage, log analysis, and data correlation
What You'll Do.
Drive customer value within Obsidian platform
Provide technical advice on Obsidian solutions
Serve as subject-matter expert on SaaS security
Partner with customers technically and educationally
Deliver customer experience and technical assistance
Manage customer requests
Drive complex scenarios and issues
Work with customers to ensure successful onboarding
Improve customer understanding and usage of Obsidian platform
Build and improve in-product documentation
Deliver product training
Identify opportunities to improve Obsidian's ability to support customers
Create and deliver Account Health checks
Create and deliver Quarterly Business Reviews
How You'll Work.
Team & Collaboration
Provide feedback to product management and engineering; Work with stakeholders in engineering, product management and sales
Communication Scope
Communication abilities
Full Job Description
Founded in 2017, Obsidian Security was created to close a critical gap: securing the SaaS applications where modern business happens—platforms like Microsoft 365, Salesforce, and hundreds more. Backed by top investors including Greylock, Norwest Venture Partners, and IVP, we’ve built a complete SaaS security platform to reduce risk, detect and respond to threats, and prevent breaches at the source. Our team includes leaders who helped define the categories of endpoint and identity security at CrowdStrike, Okta, Cylance, and Carbon Black. Now, we’re transforming how SaaS is secured—in the era of agentic AI. Today, Obsidian is trusted by global enterprises like Snowflake, T-Mobile, and Pure Storage. We protect more than 200 organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand—including many of the world’s largest Fortune 1000 and Global 2000 companies. With strong global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and a major fundraise on the horizon, we’re scaling quickly toward long-term growth and IPO readiness. Join us as we define the future of SaaS security! We are hiring a proactive Technical Account Manager (TAM) professional to join our Customer Success team. If you're excited to be part of a winning team of a SaaS security start-up, Obsidian Security is a great place to make an impact. A TAM is responsible for actively driving customer value within the Obsidian platform. The role is to provide technical advice on the use of Obsidian solutions and serve as a subject-matter expert on SaaS security challenges and best practices. The TAM's responsibility is to partner with customers in a technical and educational capacity throughout the life of the customer partnership. The TAM is also the voice of the customer within Obsidian, providing important feedback to product management and engineering. The ideal candidate is driven, collaborative, and knowledgeable, has wor
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