Dxc Technology
IT services
TechnicalAccountManager(TAM)
“Technical Account Manager (TAM) at Dxc Technology. Skills: Technical Account Management, Service Delivery Leadership, Client Relationship Management, Technical Team Leadership, Continuous Improvement. Own technical service delivery. Act as the primary technical delivery lead for the account”
What You'll Achieve.
lead service delivery; ensuring services run smoothly today while continually improving how they’re delivered tomorrow; owning day-to-day service performance; translating business needs into reliable, high-quality technology outcomes; making a visible difference to client success; accountable for ensuring services are delivered reliably, securely, and in line with agreed commitments; lift service performance and client satisfaction; create real, measurable value for the client; improve productivity; optimise delivery; deliver cost‑effective outcomes aligned to market expectations; strengthen service outcomes; proud of the outcomes they deliver; strong relationships; reliable services; continuous improvement—will be visible, valued, and recognised
Industry & Context.
analytical and problem‑solving capability; resolving issues before they become problems
What They're Looking For.
Must Have
Degree qualification or equivalent practical experience, 5 + years in support services, project, or program delivery roles, 3 + years in a supervisory or people leadership capacity, Sound experience working within the technology industry, ideally in managed services environments, analytical and problem‑solving capability, Confident communicator, comfortable engaging with senior clients and technical teams alike, Proven leadership, organisation, and prioritisation skills, Commercial acumen with experience managing contracts, budgets, and service outcomes, Ability to balance client advocacy with operational and commercial realities, A collaborative mindset—you work well across teams and bring people with you
What You'll Do.
Own technical service delivery
Act as the primary technical delivery lead for the account
Ensure services are delivered reliably
and in line with agreed commitments
confident point of contact during both business‑as‑usual operations and complex issues
Lead and continuously improve service outcomes
Oversee day-to-day service delivery
Proactively managing risks and resolving issues before they become problems
Drive continuous improvement across processes
and ways of working to lift service performance and client satisfaction
long-term client relationships
Develop a deep understanding of client goals
Translate that insight into practical delivery actions that create real
measurable value for the client
Drive efficiency through insight and innovation
and automation to improve productivity
and deliver cost‑effective outcomes aligned to market expectations
Balance innovation with operational stability to ensure improvements are both practical and sustainable
Champion operational excellence
Maintain a hands-on focus on quality
and adherence to delivery frameworks
Ensure services are delivered in line with contracts
and governance expectations
Bring new ideas to life
Work closely with capability
and offering teams to introduce new technologies
and continuous improvements that strengthen service outcomes
Inspire and engage a team of technical professionals
supporting capability development and recognising success
high‑performance culture where people feel supported
and proud of the outcomes they deliver
How You'll Work.
Team & Collaboration
Engaging with senior clients and technical teams alike; Work well across teams and bring people with you; Work closely with capability, delivery, and offering teams; Inspire and engage a team of technical professionals
Communication Scope
Confident communicator, comfortable engaging with senior clients and technical teams alike
Process & Methodology
project delivery roles, program delivery roles, organisation, prioritisation skills
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