Dxc Technology

IT Services

TechnicalAccountManager(TAM)

New Zealand FULL TIME Remote Friendly
The Brief

“Technical Account Manager (TAM) at Dxc Technology. Skills: Technical Account Management, Service Delivery Leadership, Client Relationship Management, Technical Team Leadership. Own technical service delivery. Act as the primary technical delivery lead for the account”

What You'll Achieve.

Ensuring services are delivered reliably, securely, and in line with agreed commitments; Lift service performance and client satisfaction; Create real, measurable value for the client; Deliver cost-effective outcomes aligned to market expectations; Ensure improvements are both practical and sustainable; Strengthen service outcomes; Achieve positive outcomes

Industry & Context.

IT Services
Problems you'll solve

analytical and problem‑solving capability; Resolving issues

What They're Looking For.

Must Have

Degree qualification or equivalent practical experience, 5 + years in support services, project, or program delivery roles, 3 + years in a supervisory or people leadership capacity, Sound experience working within the technology industry, ideally in managed services environments, analytical and problem‑solving capability, Confident communicator, comfortable engaging with senior clients and technical teams alike, Proven leadership, organisation, and prioritisation skills, Commercial acumen with experience managing contracts, budgets, and service outcomes, Ability to balance client advocacy with operational and commercial realities, A collaborative mindset—you work well across teams and bring people with you

Nice to Have

Kubernetes a plus

What You'll Do.

Own technical service delivery

Act as the primary technical delivery lead for the account

Oversee day-to-day service delivery

Proactively managing risks and resolving issues

Drive continuous improvement across processes

Develop a deep understanding of client goals

Translate client needs into practical delivery actions

and automation to improve productivity

and deliver cost-effective outcomes

Maintain a hands-on focus on quality

and adherence to delivery frameworks

Ensure services are delivered in line with contracts

and governance expectations

Work closely with capability

and offering teams to introduce new technologies

and continuous improvements

Inspire and engage a team of technical professionals

Support capability development and recognise success

high‑performance culture

How You'll Work.

Team & Collaboration

Engaging with senior clients and technical teams; Working well across teams; Bringing people with you; Working closely with capability, delivery, and offering teams; Leading and engaging a team of technical professionals

Communication Scope

Confident communicator; Engaging with senior clients and technical teams alike

Process & Methodology

project delivery, program delivery

Free ATS check

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