Sitetracker
FDE
TechnicalAccountManager(Spanish&ItalianSpeaker)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Account Manager (Spanish & Italian Speaker) at Sitetracker. Skills: Customer success, Technical account management, Strategic advisory. Deliver guidance to customers. Drive adoption”
What You'll Achieve.
Drive customer outcomes; Enhance customer retention; Uncover expansion opportunities; Drive long-term growth; Maximize platform utilization; Ensure value realization; Reduce risk; Expand opportunity; Improve customer outcomes; Improve adoption; Improve ROI; Maximise customer retention; Contribute to services growth; Identify expansion opportunities; Close expansion opportunities; Drive business transformations; Drive technology transformations; Elevate customer success
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Fluent Spanish & Italian speaker
What You'll Do.
Deliver guidance to customers
Drive services growth
Operate as strategic advisor
Provide specialized guidance
Navigate transformations
Leverage consulting expertise
Leverage technical leadership
Leverage change management acumen
Leverage value realization capabilities
Impact customer outcomes
Enhance customer retention
Uncover expansion opportunities
Drive long-term growth
Maximize platform utilization
Ensure value realization
Connect product capabilities to goals
Facilitate decision-making
Drive measurable outcomes
Influence stakeholders
Improve customer outcomes
Explain architecture concepts
Explain integration patterns
Explain platform considerations
Challenge technical recommendations
Facilitate technical decision-making
Articulate business implications
Facilitate solution design discussions
Guide customers through decisions
Support change initiatives
Identify adoption risks
Develop mitigation strategies
Understand user adoption relationship
Coach executive sponsors
Coach business leaders
Identify improvements
Address opportunities
Take ownership of outcomes
Identify opportunities to improve delivery
Identify opportunities to improve business results
Create new approaches
Create new frameworks
Create best practices
Serve as trusted advisor
Identify key challenges
Identify opportunities for value realization
Guide customer discussions
Connect capabilities to goals
Connect capabilities to improvements
Assess adoption trends
Identify improvement opportunities
Drive business outcomes
Drive platform utilization
Lead technical solution discussions
Translate considerations into implications
Develop adoption strategies
Develop change management plans
Coach customer stakeholders
Maximise customer retention
Contribute to services growth
Identify expansion opportunities
Close expansion opportunities
Drive business transformations
Drive technology transformations
Implement new approaches
Implement best practices
Elevate customer success
Influence organizational strategy
How You'll Work.
Team & Collaboration
Diverse stakeholder groups; Executive sponsors; Business leaders
Communication Scope
Executive presentations
Full Job Description
## Description The Opportunity Sitetracker is seeking a highly strategic Technical Account Manager who fluently speaks both Spanish & Italian to deliver unparalleled guidance to our largest customers, driving pivotal outcomes across adoption, retention, and services growth. This is the first EMEA hire, the role blends strategic consulting, technical leadership, and customer transformation, offering significant autonomy and executive exposure as you shape success for our most strategic accounts and directly impact business growth. What You'll Do As a fluent Spanish & Italian speaking TAM, you'll operate as a critical strategic advisor, providing specialized guidance that empowers our largest and most complex customers to navigate intricate business and technology transformations. Historically evolving from a technical customer success function, this role is now intentionally focused on leveraging deep consulting expertise, technical leadership, change management acumen, and value realization capabilities. Your work will directly impact customer outcomes, enhance retention, uncover expansion opportunities, and drive long-term growth of our annualized services business by maximizing platform utilization and ensuring measurable business value realization. The Skills You'll Have Strategic Consulting & Value Leadership Influence customers toward optimal solutions, even when their initial direction may not lead to desired outcomes. Connect Sitetracker's product capabilities directly to customer business goals and operational improvements. Facilitate complex decision-making processes across diverse stakeholder groups. Drive measurable customer outcomes and influence executive and operational stakeholders to change direction based on demonstrated business value, reducing risk or expanding opportunity. Proactively improve customer outcomes, adoption, and ROI through expert consulting and guidance. Technical & Solution Leadership Explain fundamental architecture concepts,
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