Sitetracker

FDE

TechnicalAccountManager(Spanish&ItalianSpeaker)

£75–110k ~AI est. London, United Kingdom FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Technical Account Manager (Spanish & Italian Speaker) at Sitetracker. Skills: Customer success, Technical account management, Strategic advisory. Deliver guidance to customers. Drive adoption”

What You'll Achieve.

Maximize customer retention; Contribute to services growth; Close expansion opportunities; Drive business transformations; Elevate customer success

Industry & Context.

FDE
Problems you'll solve

Root cause analysis; Troubleshooting

What They're Looking For.

Must Have

Fluent Spanish speaker, Fluent Italian speaker

What You'll Do.

Deliver guidance to customers

Drive services growth

Operate as strategic advisor

Provide specialized guidance

Navigate transformations

Leverage consulting expertise

Leverage technical leadership

Leverage change management acumen

Leverage value realization capabilities

Impact customer outcomes

Enhance customer retention

Uncover expansion opportunities

Drive long-term growth

Maximize platform utilization

Ensure value realization

Connect product capabilities

Facilitate decision-making

Drive measurable outcomes

Influence stakeholders

Improve customer outcomes

Improve customer adoption

Explain architecture concepts

Explain integration patterns

Explain platform considerations

Challenge technical recommendations

Facilitate technical decision-making

Articulate business implications

Facilitate solution design discussions

Guide customers through decisions

Support change initiatives

Identify adoption risks

Develop mitigation strategies

Understand adoption relationship

Demonstrate change management approach

Coach executive sponsors

Coach business leaders

Identify improvements

Address opportunities

Take ownership of outcomes

Identify opportunities to improve results

Create new approaches

Create new frameworks

Create best practices

How You'll Work.

Team & Collaboration

Diverse stakeholder groups; Executive sponsors; Business leaders

Communication Scope

Executive presentations; Technical documentation

Full Job Description

## Description The Opportunity Sitetracker is seeking a highly strategic Technical Account Manager who fluently speaks both Spanish & Italian to deliver unparalleled guidance to our largest customers, driving pivotal outcomes across adoption, retention, and services growth. This is the first EMEA hire, the role blends strategic consulting, technical leadership, and customer transformation, offering significant autonomy and executive exposure as you shape success for our most strategic accounts and directly impact business growth. What You'll Do As a fluent Spanish & Italian speaking TAM, you'll operate as a critical strategic advisor, providing specialized guidance that empowers our largest and most complex customers to navigate intricate business and technology transformations. Historically evolving from a technical customer success function, this role is now intentionally focused on leveraging deep consulting expertise, technical leadership, change management acumen, and value realization capabilities. Your work will directly impact customer outcomes, enhance retention, uncover expansion opportunities, and drive long-term growth of our annualized services business by maximizing platform utilization and ensuring measurable business value realization. The Skills You'll Have   Strategic Consulting & Value Leadership Influence customers toward optimal solutions, even when their initial direction may not lead to desired outcomes. Connect Sitetracker's product capabilities directly to customer business goals and operational improvements. Facilitate complex decision-making processes across diverse stakeholder groups. Drive measurable customer outcomes and influence executive and operational stakeholders to change direction based on demonstrated business value, reducing risk or expanding opportunity. Proactively improve customer outcomes, adoption, and ROI through expert consulting and guidance.   Technical & Solution Leadership Explain fundamental architecture concepts,

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