Company
SaaS
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Account Manager. Skills: Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering. Serve as technical point of contact. Build trusted relationships”
Industry & Context.
Diagnosing issues; Resolving challenges
What They're Looking For.
Must Have
Proven experience in Technical Account Management, Solutions Architecture experience, Customer Engineering experience, Site Reliability Engineering experience, Hands-on experience diagnosing production issues, Solid DevOps background, Solid infrastructure background, Excellent communication skills, Stakeholder management capabilities, Relationship-building capabilities, Demonstrated experience collaborating across teams, Ability to manage multiple priorities
Nice to Have
Experience with workflow automation platforms, Integration technologies experience, AI-enabled workflows experience, Enterprise SaaS products experience, Exposure to open-source technologies, Developer-focused products exposure, Highly regulated enterprise environments exposure
What You'll Do.
Serve as technical point of contact
Build trusted relationships
Lead transition from implementation
Ensure long-term technical success
Monitor customer environments
Assess customer environments
Identify performance risks
Identify reliability risks
Identify scalability risks
Identify maintainability risks
Provide strategic guidance
Manage technical escalations
Manage critical incidents
Manage high-priority support cases
Coordinate resolution efforts
Maintain proactive communication
Analyze recurring issues
Analyze operational risks
Develop preventative action plans
Improve customer outcomes
Collect customer feedback
Prioritize customer feedback
Communicate customer feedback
Communicate technical issues
Communicate feature requests
Communicate enhancement opportunities
Contribute to product improvement
Identify technical gaps
Support workflow optimizations
Collaborate on high-impact solutions
How You'll Work.
Team & Collaboration
Support teams; Engineering teams; Product teams; Customer Success teams; Senior technical decision-makers
Communication Scope
Explain complex concepts
Full Job Description
## Accountabilities Serve as the dedicated technical point of contact for a portfolio of strategic enterprise customers, building trusted relationships with technical leaders, architects, and platform owners. Lead the transition from implementation to ongoing operations, ensuring continuity and long-term technical success. Monitor and assess customer environments to identify risks related to performance, reliability, scalability, and maintainability. Provide strategic guidance on infrastructure improvements, architectural decisions, platform optimization, and operational best practices. Manage technical escalations, critical incidents, and high-priority support cases while coordinating resolution efforts across Support, Engineering, Product, and Customer Success teams. Maintain proactive communication with customers regarding technical issues, mitigation plans, and ongoing improvements. Analyze usage trends, recurring issues, and operational risks to develop preventative action plans and improve customer outcomes. Collect, prioritize, and communicate customer feedback, technical issues, feature requests, and enhancement opportunities to internal teams. Contribute to continuous product improvement by identifying technical gaps, supporting workflow optimizations, and collaborating on high-impact solutions. Requirements Proven experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role. Strong understanding of cloud infrastructure, distributed systems, APIs, integrations, platform operations, and enterprise software environments. Hands-on experience diagnosing and resolving production-level performance, scalability, and reliability challenges. Solid DevOps and infrastructure background, including experience with Docker, Kubernetes, cloud platforms, and self-hosted deployments. Excellent communication skills with the ability to explain complex technical concepts to bo
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