Anomali
SaaS
TechnicalAccountManager,SIEM/SecurityAnalytics+English(UKRemote)
“Technical Account Manager, SIEM / Security Analytics + English (UK Remote) at Anomali. Skills: SIEM, Security Analytics, Customer Success, Technical Account Management. Serve as Anomali Platform power user. Build customer relationships”
What You'll Achieve.
Achieve customer success with the technology; Achieve security operations goals; Achieve threat intelligence goals; Prove ROI and value; Build reference accounts; Provide feedback and insight to internal technical teams
Industry & Context.
Problem-solving; Critical thinker
Willing to travel up to 25% of the time., Located in and authorized to work in the UK.
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree., Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas: SOAR, SIEM, Firewalls, EDR / XDR, Security Controls & Logs, Significant experience working in enterprise accounts, SecOps, and Threat Intel, Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc), grasp of general networking concepts and proficiency with various log telemetry (network, Identity, etc), Experience in managing multiple stakeholders and projects as a lead and team player, Customer-first a listener who is customer-oriented and attentive to their needs, Critical thinker with problem-solving enjoys solving technical and challenging issues, Works well under pressure with a high tempo of operations, Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences, Fluent in English (written and verbal communications), Located in and authorized to work in the UK.
Nice to Have
Experience in using Gainsight, SalesForce, and JIRA
What You'll Do.
Serve as Anomali Platform power user
Build customer relationships
Address customer technical issues
Provide technical advice
Manage customer expectations
Be customer's advocate
Track key account metrics
Engage with Onboarding Engineers
Engage with Technical Support
Engage with Engineering
Engage with Product Management
How You'll Work.
Team & Collaboration
Collaborate with Customer Success team; Work with key customer stakeholders; Engage with Onboarding Engineers; Engage with Technical Support; Engage with Engineering; Partner with Sales; Engage with Product Management
Communication Scope
Exceptional communication; Presentation skills; Interpersonal skills; Communicate technical concepts to non-technical audiences; Written communications; Verbal communications
Process & Methodology
Manage multiple projects
Applying for this Technical Account Manager, SIEM / Security Analytics + English (UK Remote) role?
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