Anomali
SaaS
TechnicalAccountManager,SIEM/SecurityAnalytics
Neural analysis suggests this role is
optimal for Senior candidates.
“Technical Account Manager, SIEM / Security Analytics at Anomali. Skills: SIEM, Security Analytics, Customer Success, Threat Intelligence. Serve as Anomali Platform power user. Build customer relationships”
What You'll Achieve.
Achieve customer success with the technology; Achieve security operations goals; Achieve threat intelligence goals; Monitor usage; Create custom dashboards; Make best practice recommendations; Prove ROI and value; Build reference accounts; Provide feedback and insight to internal technical teams
Industry & Context.
Problem-solving; Critical thinker
Willing to travel up to 25% of the time, Located in and authorized to work in the Netherlands
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, Engineering, or a related field, 5+ years in a technical customer success, solutions engineering, sales engineering, or similar role, Experience in cybersecurity technologies and architectures, Experience with SOAR, Experience with SIEM, Experience with Firewalls, Experience with EDR / XDR, Experience with Security Controls & Logs, Significant experience working in enterprise accounts, Significant experience in SecOps, Significant experience in Threat Intel, Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc), Grasp of general networking concepts, Proficiency with various Operating systems, Proficiency with relevant log telemetry (network, Identity, etc), Experience in managing multiple stakeholders and projects, Customer-first a listener who is customer-oriented and attentive to their needs, Critical thinker with problem-solving, Works well under pressure, Fluent in English (written and verbal communications), Located in and authorized to work in the Netherlands
Nice to Have
Experience in a SaaS or technology company, Experience using Gainsight, Experience using SalesForce, Experience using JIRA
What You'll Do.
Serve as Anomali Platform power user
Build customer relationships
Address customer technical issues
Provide technical advice
Manage customer expectations
Be customer's advocate
Track key account metrics
Engage with Onboarding Engineers
Engage with Technical Support
Engage with Engineering
Engage with Product Management
How You'll Work.
Team & Collaboration
Collaborate with EMEA Customer Success team; Partner with Sales; Engage with Onboarding Engineers; Engage with Technical Support; Engage with Engineering; Engage with Product Management
Communication Scope
Exceptional communication; Presentation skills; Interpersonal skills; Effectively communicate technical concepts
Process & Methodology
Manage multiple projects
Full Job Description
## Description Company: Anomali is headquartered in Silicon Valley and is the Leading AI-Powered Security Operations Platform that is modernizing security operations. At the center of it is an omnipresent, intelligent, and multilingual Anomali Copilot that automates important tasks and empowers your team to deliver the requisite risk insights to management and the board in seconds. The Anomali Copilot navigates a proprietary cloud-native security data lake that consolidates legacy attempts at visibility and provides first-in-market speed, scale, and performance while reducing the cost of security analytics. Anomali combines ETL, SIEM, XDR, SOAR, and the largest repository of global intelligence in one efficient platform. Protect and drive your business with better productivity and talent retention. Do more with less. Be Different. Be the Anomali. Learn more at http://www.anomali.com. Job Description We are looking for a dedicated, ambitious, curious and self-driven Technical Account Manager (TAM) to join the EMEA Customer Success team. The TAM is a technical subject matter expert focused on our customers’ success. As an advocate you will usher customers through the maturity journey, use your technical expertise to solve issues, and help our customers achieve their security operations and threat intelligence goals. You will bring a combination of technical expertise and customer relationship skills to the table and be comfortable flexing in either direction as the situation requires. By using your knowledge of CTI and SecOps, you’ll provide technical advice to ensure customers use the technology effectively. You will have an intimate knowledge of your customer’s environment, have a robust knowledge of the Anomali Platform, and understand the opportunities and challenges our customers face. You will monitor usage, create custom dashboards, make best practice recommendations, prove ROI and value, and build reference accounts. The TAM is instrumental in providing
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