PostHog
Sales & Customer Success
TechnicalAccountManager-SFbased
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Account Manager - SF based at PostHog. Skills: Relationship building, Commercial acumen, Technical credibility. Own the relationship end-to-end with customers. Multi-threading customer relationships across different teams”
What You'll Achieve.
Increase the number of successful products in the world; Drive multi-product adoption; Achieve expansion and cross-sell targets; Become the default choice for customer needs
Industry & Context.
What They're Looking For.
Must Have
relationship-building skills across seniority levels, Commercially-minded, Able to go broad on PostHog's products, Good at handling relationships strategically, customer focus
Nice to Have
Experience selling or managing accounts with senior technical buyers (VP Engineering, CTO, Head of Platform, Head of Data), Experience working with similar technologies, i. e. developer tools more broadly, or specifically product analytics, session replay, feature flags, A testing, data warehouses, or data pipelines, You've been the owner of several customers in the $20k-100k+ ARR range previously, with evidence of growing them through expansion and cross-sell rather than just renewal
What You'll Do.
Own the relationship end-to-end with customers
Multi-threading customer relationships across different teams
Selling up to directors
Driving multi-product adoption
Owning customer feedback and relaying it to product teams
Being hyper responsive to customer needs
Partnering closely with a CSM
How You'll Work.
Team & Collaboration
Partnering closely with a CSM; Working directly with product teams; Collaborating with CSM for technical depth
Communication Scope
Talking about business priorities in customer language; Articulating the value of PostHog products
Full Job Description
HELP US TO INCREASE THE NUMBER OF SUCCESSFUL PRODUCTS IN THE WORLD! - 🌍 Location: We are full-remote and globally distributed! Our current team is distributed between GMT and GMT+2 so we currently only hire in these timezones. - 🎤 Interview process: Read more about our interview process. https://posthog.com/handbook/people/hiring-process - 🖥️ Team: Product-led Sales https://posthog.com/teams/sales-cs - 💼 Manager: Simon Fisher https://posthog.com/community/profiles/49 - 💰 Compensation: Please check our compensation calculator https://posthog.com/handbook/people/compensation. - 🦔 Read more about how we hire https://posthog.com/blog/how-we-do-hiring-and-hr-at-posthog and how we think about Diversity & Inclusion https://posthog.com/handbook/company/diversity. ABOUT POSTHOG We're shipping every product that companies need https://posthog.com/handbook/why-does-posthog-exist to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software. We started with open-source product analytics, launched out of Y Combinator's W20 cohort https://posthog.com/handbook/story. We've since shipped more than a dozen products https://posthog.com/products, including: - A built-in data warehouse https://posthog.com/docs/data-warehouse, so users can query product and customer data together using custom SQL insights. - A customer data platform https://posthog.com/docs/cdp, so they can send their data wherever they need with ease. - PostHog AI https://posthog.com/ai, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries. Next on the roadmap are CRM, workflow, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it! We are: 1. Product-led. More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit. 2. Default alive ht
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