Company
Technology
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Account Manager. Skills: Technical Account Management, Customer Success, Platform Optimization. Serve as technical point of contact. Build trusted relationships”
Industry & Context.
Solving complex problems
What They're Looking For.
Must Have
Proven experience in Technical Account Management, Solutions Architecture experience, Customer Engineering experience, Site Reliability Engineering experience, Similar customer-facing technical role experience, Understanding of cloud infrastructure, Understanding of distributed systems, Understanding of APIs, Understanding of integrations, Understanding of platform operations, Understanding of enterprise software environments, Hands-on experience diagnosing production-level performance challenges, Hands-on experience resolving production-level performance challenges, Hands-on experience diagnosing scalability challenges, Hands-on experience resolving scalability challenges, Hands-on experience diagnosing reliability challenges, Hands-on experience resolving reliability challenges, Solid DevOps background, Solid infrastructure background, Excellent communication skills, Stakeholder management capabilities, Relationship-building capabilities, Ability to manage multiple customer priorities, Maintain a proactive approach, Maintain a consultative approach
Nice to Have
Experience with workflow automation platforms, Experience with integration technologies, Experience with AI-enabled workflows, Experience with enterprise SaaS products, Exposure to open-source technologies, Exposure to developer-focused products, Exposure to highly regulated enterprise environments
What You'll Do.
Serve as technical point of contact
Build trusted relationships
Lead transition from implementation
Ensure long-term technical success
Monitor customer environments
Assess customer environments
Provide strategic guidance
Manage technical escalations
Manage critical incidents
Manage high-priority support cases
Coordinate resolution efforts
Maintain proactive communication
Analyze recurring issues
Analyze operational risks
Develop preventative action plans
Improve customer outcomes
Collect customer feedback
Prioritize customer feedback
Communicate customer feedback
Collect technical issues
Prioritize technical issues
Communicate technical issues
Collect feature requests
Prioritize feature requests
Communicate feature requests
Collect enhancement opportunities
Prioritize enhancement opportunities
Communicate enhancement opportunities
Contribute to product improvement
Identify technical gaps
Support workflow optimizations
Collaborate on high-impact solutions
How You'll Work.
Team & Collaboration
Technical stakeholders; Cross-functional teams; Support teams; Engineering teams; Product teams; Customer Success teams
Communication Scope
Explain complex technical concepts
Full Job Description
## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager based in Romania. As a Technical Account Manager, you will serve as the primary technical advisor for a portfolio of strategic enterprise customers, helping them maximize the value, performance, and scalability of their automation environments. This role combines technical expertise, customer relationship management, and operational leadership to ensure long-term customer success. You will work closely with technical stakeholders and cross-functional teams to resolve complex challenges, improve platform health, and drive adoption of best practices. Acting as a trusted partner, you will proactively identify risks, recommend improvements, and guide customers through critical technical decisions. This is an excellent opportunity for a customer-focused technical professional who enjoys solving complex problems, influencing product evolution, and contributing to the success of large-scale enterprise environments in a fast-growing, innovation-driven setting. ## Accountabilities Serve as the dedicated technical point of contact for a portfolio of strategic enterprise customers, building trusted relationships with technical leaders, architects, and platform owners. Lead the transition from implementation to ongoing operations, ensuring continuity and long-term technical success. Monitor and assess customer environments to identify risks related to performance, reliability, scalability, and maintainability. Provide strategic guidance on infrastructure improvements, architectural decisions, platform optimization, and operational best practices. Manage technical escalations, critical incidents, and high-priority support cases while coordinating resolution efforts across Support, Engineering, Product, and Customer Success teams. Maintain proactive communication with customers regarding technical issues, mitiga
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