Redpin
Real Estate
TechnicalAccountManager-PropertyDeveloperSolution
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Account Manager- Property Developer Solution at Redpin. Skills: Customer Success, Technical Account Management, Product Adoption, Integration Management. Manage post-sales technical relationship. Ensure smooth onboarding”
What You'll Achieve.
Ensure successful product adoption; Ensure ongoing support; Support product adoption; Manage complex integrations; Maximize value of the product; Improve product performance; Shape future roadmap discussions; Ensure alignment on customer requirements; Ensure successful project delivery; Meet their goals; Meet timelines
Industry & Context.
Troubleshooting
Based in Dubai
What They're Looking For.
Must Have
5+ years client-facing experience, 5+ years technology-focused role, Manage customer relationships independently, Build technical strategies, Execute technical strategies, Tie technical solutions to business objectives, Excellent project management skills, Excellent communication skills, Provide technical details, Simplify complexities, Deep understanding of APIs, Deep understanding of databases, Deep understanding of system infrastructures, Deep understanding of architecture, Troubleshooting skills, Collaborate cross-functionally, Influence structure, Influence process, Influence technical decision-makers, Build trusted relationships, Work under pressure, Meet deadlines, Navigate unexpected roadblocks, Customer-first attitude
Nice to Have
Previous property developer experience, Previous real estate player experience, Previous fintech experience, Previous proptech experience, Background knowledge International Real Estate
What You'll Do.
Manage post-sales technical relationship
Ensure smooth onboarding
Ensure long-term success
Build trusted relationships
Deliver product demos
Deliver integration plans
Drive adoption of new features
Identify optimization opportunities
Optimize customer integrations
Maximize product value
Guide through implementation
Identify opportunities for improvement
Drive adoption of new features
Provide expert advice
Support clients on product usage
Support troubleshooting
Investigate technical issues
Escalate complex problems
Ensure timely resolution
Track customer integration health
Track feature adoption metrics
Improve product performance
Run internal reporting
Partner with Product & Eng
Partner with Operations
Partner with Compliance
Partner with Marketing
Deliver successful projects
Develop deep understanding
Translate requirements into solutions
Support strategic planning
Provide thought leadership
Inform sales strategies
How You'll Work.
Team & Collaboration
Cross functional teams; Product & Eng teams; Global Head of Growth; Leadership team
Communication Scope
Technical details; Simplify complexities
Process & Methodology
Project management
Full Job Description
Redpin is hiring its first Technical Account Manager in the UAE, based in Dubai. This pivotal role will be responsible for managing our flagship commercials partners in the region, acting as the bridge between the company's technical solutions and its most strategic clients, ensuring successful product adoption and ongoing support. you’ll play a foundational role in supporting product adoption, managing complex integrations, and acting as the technical voice of the customer on the ground. You’ll be the technical voice and advocate for our customers on the ground, helping to shape Redpin’s product direction based on real-world feedback and impact. In this role you will collaborate with the Global Head of Growth and partner closely with our internal product & engineering teams as we launch, implement and scale these initial partnerships. T This role is ideal for someone comfortable operating in ambiguity, eager to bring an early-stage product to market, and excited by the opportunity to shape our regional strategy. What you’ll do Client Success and Strategic Account Management: Own the post-sales technical relationship with key accounts in the UAE, ensuring smooth onboarding, integration, and long-term success. Build trusted relationships with key decision-makers and become a go-to advisor for Redpin’s products and technical solutions Deliver compelling product demos and integration plans tailored to client workflows and systems. Drive adoption of new features, proactively identifying optimization opportunities across implementations. Product Adoption & Optimization Proactively identify opportunities to optimize customer integrations and maximize the value of the product by guiding them through implementation, identifying opportunities for improvement, and driving adoption of new features Provide expert advice and support to clients on product usage, integration, and troubleshooting Investigate technical issues, escalate complex problems to the appropriate internal te
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