Yuno
payments
TechnicalAccountManager(NorthAmericaAccounts)
“Technical Account Manager (North America Accounts) at Yuno. Skills: Technical Account Management, API Integration, Customer Relationship Management, Team Leadership, Problem Solving. Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges. Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation”
What You'll Achieve.
elevate Yuno's technical customer relationships; drive outcomes that matter; sets the standard for how great technical partnership looks at Yuno; ensure every integration your team owns reflects the quality and reliability Yuno's customers expect; support account retention and regional growth
Industry & Context.
problem-solving skills; driving resolution on complex integration challenges; push through hard problems
What They're Looking For.
Must Have
5+ years of experience in technical account management or integration engineering, preferably in fintech or payments, Proven track record of leading or mentoring technical teams, understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger, Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks, Hands-on experience in at least one server-side language: Golang, Python, Node. js, or equivalent, Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar, analytical, problem-solving, and project management skills, Excellent organizational skills with the ability to manage multiple accounts, team priorities, and concurrent projects, Clear and compelling communication with both technical and non-technical stakeholders at all seniority levels
Nice to Have
Fluency in English and Portuguese is a plus, Spanish is a plus, Experience with ticketing systems is a plus
What You'll Do.
Serve as the senior technical point of contact for strategic accounts
owning escalations and driving resolution on complex integration challenges
Lead high-level discussions with customer leadership around technical strategy
Define and implement best practices for technical onboarding
and ongoing account health monitoring
Build deep knowledge of each customer's business model
and operational needs to proactively unlock value
Partner with developers and senior engineers to provide strategic technical guidance and support solution design
Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap
Work cross-functionally with Sales
and Finance to support account retention and regional growth
Monitor integration progress and ramp-up milestones across the team
ensuring consistent and high-quality delivery
Champion the LATAM customer base internally
bringing regional intelligence into Yuno's strategic conversations
How You'll Work.
Team & Collaboration
Work closely with Product, Development, Sales, and Partnerships teams; Partner with developers and senior engineers; Collaborate with Product and Development teams; Work cross-functionally with Sales, Partnerships, and Finance
Communication Scope
Clear and compelling communication with both technical and non-technical stakeholders at all seniority levels
Process & Methodology
project management skills, manage multiple accounts, team priorities, and concurrent projects, Monitor integration progress and ramp-up milestones
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