Talon. One
TechnicalAccountManagerLeadEMEA
Neural analysis suggests this role is
optimal for Lead candidates.
“Technical Account Manager Lead EMEA at Talon. One. Skills: Technical Account Management, Team Leadership, Client Relationship Management, API Technologies. Oversee day-to-day operations. Ensure high-quality service delivery”
What You'll Achieve.
Reduce ad hoc firefighting; Ensure optimal platform use
Industry & Context.
Problem-solving
Freedom to work from abroad for up to 90 days worldwide
What They're Looking For.
Must Have
Leadership style focused on building trust, Proven track record of leading teams of 10 or more people, Navigate ambiguity with ease, Preference for fast-paced, smaller company environments, Rethinking existing processes to improve team efficiency, Knowledge of API-first platforms, Technical account management, Support recruitment and onboarding of new team members
Nice to Have
TAM or Integration Engineering capacity, Familiarity with middleware platforms
What You'll Do.
Oversee day-to-day operations
Ensure high-quality service delivery
Transition team toward proactive model
Implement systems for independent issue handling
Build trust and psychological safety
Provide hands-on mentorship
Establish and refine scalable tools
Manage team growth and workload
Stay current on platform and API capabilities
Serve as technical escalation point
Contribute to proactive technical guidance programs
Engage clients strategically
How You'll Work.
Team & Collaboration
Work in close partnership with the EMEA CSM Lead; Work with internal resources to ensure timely resolution
Full Job Description
ABOUT TALON.ONE: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers. ABOUT US: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers. ABOUT THE ROLE: We are looking for an empathetic and proactive EMEA TAM Lead to join Talon.One. You will be responsible for transitioning our EMEA Technical Account Management team from a reactive model to a self-sufficient, proactive powerhouse. This is a hands-on leadership role that requires a balance of technical aptitude and a deep commitment to building trust within a growing team. The EMEA TAM team currently consists of 8 high-performing members, with plans to grow to 12 in the near future. Our mission is to maintain strong client relationships and deep product knowledge while establishing the scalable processes needed to reduce ad hoc firefighting. Reporting directly to the Head of Technical Account Management, you will join a collaborative team that prioritizes flexibility and agility over rigid enterprise constraints, working in close partnership with the EMEA CSM Lead. This is a full-time role based in Berlin, Germany. ONCE YOU ARE HERE YOU WILL: Oversee the day-to-day operations of the EMEA Technical Account
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